Very good location, close to town centre.

On check in, we were charged twice for our room and damage deposit. When the manager tried to resolve this, I ended up with a third charge on my card. It completely spoiled our time in Banff, as we spent our days with the manager and on the phone with my bank to have this resolved. Even the release of the deposit and balance owed to us after our stay took nearly 3 weeks to resolve. Re the accommodation, our room was in the hotel next door, with no secure entry, anyone could come into the building, making one feel insecure. Also, as there was no reception in the building, some guests felt it was ok to have, what seemed like a party in their room. On contacting reception, this was thankfully resolved. Bedding sheets had holes and were frayed, towels were grey and fraying and the mini fridge froze our fruit. The only thing going for this hotel is its location. Would definitely not return or recommend.

Location walking distance from downtown,cleanliness,affordable

Could not sleep well because of noise in the hallways and streets.

Friendly staff. Great value.

All good.

Walking distance to downtown. Most other visitors in the hotel or our floor were quiet and respectful. Somewhat newly renovated suite interior. Shampoo/conditioners/body wash on wall mounted dispenser. Does have good TV and microwave/fridge in suite. Hot water kettle available upon request.

Windows were absolutely paper thin. We could heard everything from buses coming and going to people's conversation as they walk pass the hotel one street level just in front. Elevator does not go down to underground parking level. Not a lot plug ins available.

close to everything and very comfortable

Thank you for an affordable stay in Banff. Summer saw soaring prices and coming off season was just as delightful. Check in and check out was smooth and friendly. Room was great. Clean and spacious. Zero problems.

Nothing was wrong. I am as happy as I can be with this stay.

Good location, free parking , comfortable bed

This is a very basic hotel for the price. It is way too expensive. Could be cleaner . Noisy air con unit in the window

Front of building facing street, 3rd floor. Bed & linens were good. Location of hotel & the staff very friendly and accommodating. Anything I needed they provided or gave me excellent information on where to go & what company to book tours.