nice. upscale hotel; generous room size. good restaurant on the premises.

no complimentary breakfast

Breakfast choice

Our stay was comfortable. Very good windows to keep out road and train noise.

It was expensive for an ordinary room. Very noisy air-conditioner.

Location was good - there was not a breakfast- only coffee in the lobby - and should at least have real cream , not the powdered stuff !

Mattress was not comfortable! TV was positioned so that only one of us could watch from the bed. Could not operate tv remote when using the channel guide.

location

front desk staff aren’t well equipped to explain their services.

the fitness facility was good, the room was nothing special

the staff were not very friendly and the rom was mediocre

This was our second time staying here and it seems like they had made the effort to improve the look of the property a little. For example it seems like some areas were freshly painted and maybe the rooms were a little cleaner than before. The rooms really are a very good size, the common areas are pleasant, and we enjoyed the hot tub. We liked having coffee available at all times in the lobby. The room had everything we needed; plenty of outlets, toiletries, hair dryer. I haven't stayed in any other hotels in Cranbrook but this hotel appears to be the nicest option (at least by the way the other hotels look from the outside).

There wasn't really anything we didn't like. We appreciated the efforts to freshen up the hotel.

nothing

management. not allowed to stay there after paying in full and receiving confirmation of stay. because we were travelling with a visa debit card they refused our stay…they did not want to charge the $25 deposit to a visa debit as it is not a “real” credit card. the same card which paid for this room online…