Location, Staff, rooms

No Coffee Machine or Water Boiler for tea .

We booked the Gwen after we saw it had won a Conde Nast award and we were not disappointed. The rooms were big, comfortable, there was enough light, huge bathroom.... the lobby/bar area is great and buzzing and staff was really friendly. We would happily come back.

clean elegant

no swimming pool

Nice location. Clean, modern and comfortable. We have stayed here multiple times and would stay again.

No complaints.

Paid to use the rooftop lounge. Disappointed it was on floor 4. Not advertised appropriately. Requested fire pit area in advance. It was broken. We had to ask three times before anyone even explained why they could not light it. Asked about getting a drink to the room. It was at 12 after room service ended. We were told it was not possible. Not even offered waters. Poor customer service in general.

See above

AC didn’t work Portable fan didn’t work Hard to get someone to come up It was our anniversary and they didn’t do anything

easy access, fun bar, comfy rooms, great location

I wish I’d know the room would look down inside the hotel I would have paid more for an outside view room. every time the AC turned off and on it sounded like a fire door opening and closing, very frustrating when trying to sleep

First room we had no..second room YES! WHEN USING booking ALWAYS call..they do not always book you the right room..

I enjoyed this hotel very much.. I usually stay at the 5 star hotels while in town BUT this is a beautiful hotel and just as nice! I will come back!

Breakfast was DELICIOUS! We really loved the waffles. The room was very comfortable and cozy. I enjoyed the city view. The rooftop was a whole vibe! We loved it. That’s where we took really nice pictures for my daughter’s birthday. I would LOVE to stay again in the summertime.

No pool or hot tub. Was told I’d get a balcony with the room but wasn’t true

Friendly nice staff from the first day to the last. Food was good and the drinks as well. The room was fabulous. I plan on returning. The room was clean and neat. The view was nice.

I was happy with everything. The price of parking was high if I had to complain.

The restaurant was great.

The charging policy.