The pool

Our balcony door would not close, the bathroom was dirty, the carpet was gross, the common walkways were dirty, the breakfast was gone before 9am.

Super Comfortable Beds

Could update room with USB outlets. Some areas had peeling wallpaper

Value for money and location

Lift wasn’t working

Ubicación

La ducha rota y esperando todo un día por el ingeniero, jamás hicieron limpieza en mi habitación, no cambiaron toallas, no refil de papel de baño

The staff was great and helpful when we made a mistake of booking the wrong day :)

The room’s AC did not work and it was fluctuating between 77-80 all night long! No maintenance guy until morning. Did not sleep

The breakfast and the two room suite

Nothing

There was no soap in shower and the sink was clogged. I asked the front desk to address both issues. They said they would send someone up but no one showed up.

I was mistakenly charged for my room on my bank credit card which i gave only for incidentals. All had been booked and paid for under booking.com. The hotel inadvertently charged my bank card for full day stay of $318 instead of 50 for incidentals. Then they denied doing so. I had to show them the charge from their hotel from my phone bank app and they still said it was not possible. It felt as front desk women was annoyed by my questions about matter. And now the impossible was reversed from hotel. I did not appreciate the way it was handled by front desk. I would never write a review,but this was just not acceptable. If responsibility would have been taken and a sincere apology I would not be writing this bad review. My rooms bathroom smelled like urine from the moment i walked in. The scent never left the restroom. Found a black insect/bug on folded towels and a scary spider. I wish I had taken pictures. In addition, my room did not have a full length mirror.