Great Breakfast and the regist clerks were great.

The room has a thermostat on wall and it would not let you lower it below 68...too warm at night. ALSO... the hotel (sorry you can't fix this) has a pair of ear plugs (2 sets) in the room?? Hours later at night while trying to sleep...the police, ambulance sirens, plus cars and motorcycle noises...FORCED us to use the EAR PLUGS. Our room was facing the street and an historic Methodist Church. We must have been close to a hospital as well...A LOT OF NOISE AT NIGHT...

Came to Knoxville (first visit) for a concert. Katharine Knaps checked us in and she was super sweet and helpful Helped us with transportation and restaurants in the area! The room was very nice. Only compliant was from my husband and he did't think the bed was comfortable but I slept like a baby. Knoxville was very nice and clean. Felt very safe walking around. We are from Louisville, Ky and unfortunately I can not say the same for our downtown area :(

Nothing that I didn't like but.....Breakfast needs to end at 11:00. Could have used another hour of sleep... ;)

NA

NA

Excellent location to downtown shopping and restaurants in Knoxville. Clean and well-kept facilities.

Our room faced a very busy street and even though we were on the 5th floor, the traffic was very loud most of the night. Also, it's too bad parking wasn't included in the room cost - we were charged to park.

Location, the ability to just walk out the door and walk around downtown.

There was a lot of noise for a Friday night, although I understand due to it being at a busy intersection and near UT campus. I recommend earplugs.

The pool was nice, the staff was incredible. The place was very clean.

The breakfast was meh for the most part waffles were really good but sausage was cold and the omelets were cold too. muffins were good the juice was okay.

This is a awesome hotel all the way around. The location is beautiful while also downtown. The staff were friendly and helpful upon our arrival, and parking was easy. Our room was huge with a unique layout in a kind of square room rather than the usual rectangular rooms that you see in most hotels. Breakfast was great and in a served bright area that had windows that gave you a view of the tree-lined, city street. The best part of this hotel, I mean the BEST, was it's cleanliness! I am very sensitive to smells and this was hand's down the best smelling hotel ever. That may be a strange observation to some, but for those of you who get it about smells, don't hesitate and book this one now. The housekeeping staff were helpful and friendly as well! Thank you to everyone.

I am a very picky traveler who rarely writes reviews... there is nothing that I did not like.

location was great , mason checked us in she was awesome and really exceptionally professional but also funny and friendly like we’ve known her forever.

Staff very friendly

location

value. cost for dates property

Clean

Breakfast was very crowded. Had to wait to restock.

it had a funny smell

The staff was amazing

The bed was not the most comfortable. The rate was very high for the area and the street noise was very very loud

Breakfast was good but lacked fresh fruit (apples, bananas, tangerines).

Nice breakfast, great location and great room

extra costs for parking

Conveniently located near the civic center, clean room, comfortable bed, indoor pool, nice staff.

What I didn't like was I booked a queen suite with a sofa bed through booking.com & received a standard room. The lady I spoke to at the desk said that booking.com reserved me a standard room instead so I would need to take that up with them. She did at least refund my parking which if you haven't looked into they do charge for parking!