I like to thank the duty mgr for making our holiday a pleasant stay.

Overall location and staff were great.

I didn't like how there wasn't urgency to fix the Ac in the bedroom. Upon arrival noticed it wasn't working. Staff came reset it said let it run for 20 mins if it doesn't get better we'll check it out tomorrow but at least you have a sofa bed. Next day I request them to take a look at it. It looks like they did but nobody reported back to me about it and it wasn't fixed after I tested. So I gave up on it.

Close to park

Room was very small and no place to sit and the TV could only be watched from the bed

Bathroom was clean and well stocked

The "free" wifi was only good for a few hours and then would not work unless I agreed to receiving unsolicited promotional advertising. I refused. I wanted to see the restaurant menu so that I could pick up some food to bring back to my room. No hard copy of the menu was available and I was unable to access the QR code. I called front desk and was told to just call the restaurant and they would tell me what they had. Instead I went to the restaurant, Moxie, to be met by an ersatz "hostess" who was less than enthusiastic about my ordering takeout food. I asked if I could get a drink while I waited. She said " a server will take your drink order". I waited for 15 minutes and asked again. This time she told me to sit at one of the tables. The "hostess" asked what I wanted and I said a lime Margarita. My drink finally arrived and as I was halfway through it my dinner arrived, plated and ready to eat. I knew that if I said I wanted it to go it would have been cold by the time I got to my room so I did eat it alone in the restaurant. It was cold anyway. I was surprised at the price of the hotel to begin with. I did not need amenities but simply a nice clean comfortable bed for one night. The room was dated, not spotlessly clean and the television only had half the channels that were in the guide. I am very disappointed.

close to all good restaurants on Victoria st

it had 2 restaurants

to close to the train tracks

Staff were excellent. I had a beautiful view of the river and the room was quiet which was perfect for a work trip. Very convenient to get take out from Moxie's. Option of 3 choices of Breakfast boxes to go in the morning was great to get going before work.

Nothing.

Location. Complimentary parking and late check out.

Amenities: 1. Swimming pool was closed but was not informed in advanced. When asked, I was told it would be available for use the next day but it was not. 2. Shower in the room - no door, water went all over the bathroom.

very clean, very friendly staff, comfy beds

not enough parking spaces available

Bed was wonderful

Pillows were massive and hard to sleep on

too close to noisy train

Clean and modern. Spacious.

Fitness centre needs updating and a treadmill. Need towels in pool area.

We didn't get the room we requested

Double- booked our King room & upgraded us to King suite without us asking. Loved the balcony! Deep tub, nice pillows.

Toilet plugged, lamp had an electrical short in the cord, loveseat was only a foot high and has a deep dip in the middle- I struggled to sit on and get up from it. Bathroom light broken. Smart TV has hdmi input but NO sockets anywhere near it so if you like to use a fire stick or Rocku or other device, you're out of luck. Bedroom has lamps but NO plug access for chargers or a CPAP machine if needed. Heat control system is LOUD, neighbor very loud. Paid for late check-out and hung the "do not disturb" sign, yet housekeeping knocked repeatedly asking when I was leaving.

King room suite was very small. Was tight with 2 adults and 2 teen girls. Bathroom exhaust fan didn't work