The property was gorgeous.

The desk staff (especially the person in charge) was not friendly. One exception was a girl from Chattanooga. We got there at 12:30 pm for noon check in. We were told in unfriendly terms the room was not ready. No idea of how long it would take. We waited there 50 min before continuing on with our plans. The plan had been to check in and go to the botanical gardens before our Rolling Stone concert. Our money was refunded, but there was so much to be desired for a hospitable stay. We got back late from the concert after walking a ways. Starving. We got to the pub and had to wait for a table. We excitedly sat down. It took 5 min for someone to come. This was 12:32 am when they got to the table. And told us they weren’t serving any more. This stay would have improved greatly with some kind of food option. The cheese it’s caused too much sodium and I got some gnarly leg cramps. We had a very late check out at 5 pm. Two times someone came in to our room before our check out time. Our valets were wonderful.

Everything

I stayed in a one-bedroom suite; the size was great. The overall appearance was okay, but it was a little dated. The grout in the tiling was old, and the bed sheets were stained, but when addressed with staff, they apologised and offered a discount on my stay. The staff in the restaurant for breakfast was excellent; the food was made exactly how I requested it. Location is great but o local shops. The door staff and main desk staff are very helpful and respectful. My only complaint is the dated kitchen. The units are incredibly dated and the appliances. But overall, I enjoyed my stay. Would I stay again? Yes/

The dated Kitchen, appliances and grout in the bathroom shower were old.

The location

It was the worst service we had in a long time. The service desk never responded to our requests: There was no shampoo, no towels, no hairdryer, no kitchen(as advertised in the 2 bedroom suite) , not even a mini bar or fridge, never refilled the coffee, no room service. Seriously a horrible experience.

Everything, but overall with the staff. The lady originally from NY is a gem in the hotel. Really Thank you so much Location, History, ambient really good. Restaurant, coffee shop and bar including in the building are a must to be visited as well.

Nothing

The location of the property is awesome.

The staff. The lady at front desk was very condescending when I ask her questions about the room, talking like I was stupid and the answers was obvious. The valet staff was rude and slow. We tried to get our car in the evening and it was more then 15 min till the personnel was even taking to me and another 10 till someone brought the car. In the morning it was the same story it took us 30 min to get the car. The phone number they give to get the car wasn’t helpful. When I called they said they don’t have my car and I need to come in person.

Excellent location. Large rooms and great views

The wait to check in

Lovely, great location as we go to the fox theatre

Arrived and supposedly checked in at 3:00 but told room not ready, wait on text. Clerk was rushed even though not busy took credit card we thought we were good . Checked back at 4:00 told room not ready, checked back at 5:00 and then had to recheck in and no explanation