The view and the location

The time you wait in line for valet parking

The atmosphere

Housekeeping going / coming into my room, when I had the private do not disturb tag hanging on my door!!!

Room and view was absolutely amazing.

Price of the room was not what was there when I originally booked. Original room price was $577. Card was charged for $734.82.

si

mucho olor a cigarro la suit

The staff member with the name tag Rene was very polite and helpful.

The woman who checked me in was very rude and i felt uncomfortable and unwanted at the hotel. I wouldn’t recommend this hotel to anyone

LOCATION

Nothing to report

Very clear pleasant staff

Hot in the rooms and hallways

Architecturally amazing

Valet Parking conjunction and wait time

I liked the location and the M store

Cleaning staff comes too early when I left at 9 :30 and returned at 2 :30 room was not cleaned.

Nothing

Everything, there were stains all over the room, the couch was ripped up, the sheets were stained and the air didn’t work

Everything

Parking and overnight price for valet

The rooms were comfortable

Mediocre customer service

Bed and bed sheets were so clean and comfortable/cozy. The view was really nice, could see the city, had really nice sunsets too, plus the blinds made the room mostly to completely dark whenever it was needed. Room overall was a 10/10.

N/A

Clean

Habitacion muy comoda

que no este limpia la habitacion cuando regresas tarde por la noche

I loved the way the hotel looked, I loved the valet parking and how friendly the staff was .

I didn’t like that the rooms didn’t have a microwave in them

I had reservations for a King Suite and when I got there I was placed in a room with two twin beds. The room didn’t have a microwave. I booked a King Suite because I needed the room and other amenities. I feel like it was also overpriced because I had to settle for what was available.

It was nice. I stayed on top floor

Over crowded!!!!

The view was incredible both inside and outside.

Check in line was sooo long. Valet was full by the time we made it so we had to park down the street.

That there food places near by

The room was nice and comfortable

The cost of phone bill

The room was very nice..loved the aesthetic. The view of the city was gorgeous as well. It was downtown near a lot of restaurants & attractions. The staff at the front desk were very friendly and prompt. The restaurants inside were great too.

There was a convention or something during the time I went so the elevators were super crowded. Waited about 20mins for one until I decided to just take the stairs..FROM THE 12th floor. Also the valet staff needs work. They weren’t as friendly and kind of chaotic and unorganized. One gave my boyfriend the wrong information almost resulting in him paying for valet that he had already prepaid for.

Great

Great

Clean, comfortable, and well-appointed rooms. Pleasant, helpful staff. Well-equipped exercise room. Delicious (albeit expensive) food. Modern, glass- enclosed elevators. Lovely hotel. Good location. Magnificent city view!

Foundation/base of bed had hurtful, protruding corners. There were no liners in trash cans. Inadequate signage for location of elevators. Overpriced parking. No microwave in room. Only two microwaves observed in the entire hotel and both hidden away in an obscure area.

This property was great. walking distance to the aquarium, Coca Cola world, centennial park, and several restaurants. The hotel itself was also a one stop shop with bars, restaurants and a market store for quick grabs. I truly enjoyed my stay.

Our bathroom was a little outdated and the room had carpet which was clean but not my favorite aesthetic for a hotel room. Some areas of the room were obviously in need of renovation and deep cleaning but overall this did not impact the quality of my stay and I would definitely be back!

Hotel very nice, view was awesome, staff was amazing.

Didn’t like that parking wasn’t included for the price, why wouldn’t there be a free option to park after booking a room for not only 1 night but 2 nights. After spending the rates for the rooms you have to figure out parking or pay 60 a night just to park which if it was 60 for the entire stay might have made a difference but no 60 a night is ridiculous.

Everything

Nothing , I stay there a lot

I liked that it was beautiful.

Literally have no perks you literally pay to sleep, there are no complimentary anything. No parking, or even breakfast and they charge to use their WiFi . The internet at the very least could have been included but to pay $200 a night is not worth it when Drury cost less and have free parking, breakfast and dinner and not to mention 2 free drinks with your dinner as well. So yeah it was really nothing special.

The location

The wait time for our reservation to become available