The mansion was full of history and the other buildings and other establishments on the property looked very accommodating.

Hotel staff did not initiate assistance with our basic needs, like towels or toiletries. No assistance or communication was provided to myself or my spouse when the facility lost power for more than 48 hours. We had to find out what was going on with the property on our own. They never checked on us, our well being, or to communicate the situation. The staff didn’t offer any assistance to safely help me bring two large suitcases down a flight of stairs within King Mansion when I alerted them that we would have to leave if they have no power. It was completely pitch black in the stairwell. It was extremely unsafe. The hotel staff did not offer to find us another accommodation in the area during the power outage with no known determination on when power would be restored. We had to fend for ourselves. No one seemed to care. Not worth the money we paid. Very very disappointed.

Everything!

The property is beautiful. However, no information about the mansion/hotel (history) is available, except for a couple of posters in the lobby area. The Valet should be about the guests that are staying at the hotel, other than the evening guests attending a venue and the resturant/bar.

There should be a cut-off at the bar/restaurant in the evening. The loud sound from the bar/resturant from 5 pm-1 am is tolerable, but the drunk guests leaving the establishment and staying in the hotel while running/screaming in the hallways is unacceptable! Calling the Guests services did nothing and seemed to make the noise worse.

Very interesting and historic property, and my room was very accessible for someone who needs a cane for mobility.

The handicapped accessible shower had a hand-held shower head that was placed so high up on the wall that it could not be reached, even by an extremely tall person. Totally inaccessible, and necessary for someone who needs to sit in a shower. I told this to the management, but I’m not sure it was noted. Hotels should consult with actual handicapped, or older, people when installing bathroom fixtures.

The room was nice and clean

The walls in my room were very thin. I could hear the people next door and they were talking at normal levels. In addition, the shower faucet leaked in the bathroom.

Helpful staff, great atmosphere.

The hotel is beautiful and our room had an incredible, private view of the trees on the property.

The acoustics are not great. I’m not convinced our room wasn’t under the fitness center, but we could hear the people in the room above us walking around very loudly, at all hours. One of the restaurants listed on the property no longer takes regular reservations and is only open for private events. We did not know this until we tried to go there for a rainy breakfast.

beautiful estate

difficulty getting around parking lots far from the room not good for elderly or those that can’t walk long distance