put us in an adjoining room and then put a group in the other room. they were loud, smoking pot (in a non smoking hotel). they were having fights and yelling at midnight and when we asked them to quiet down, they threatened us and tried to enter our room from the adjoining door and then proceeded to bang on our hallway door. we had to call the police. we were not comfortable remaining so had to drive over 2 hours to go home at 1 am. Hotel said they would refund the one night (although they should refund the entire stay for this terrifying experience). Have yet to see any refund or apology. They also have the nerve to charge a $50 cleaning fee (you are a hotel, NOT an AirBnB) even though they never once entered our room to do anything. Makes your rates false advertising. Have stayed here numerous times, but this experience made it our last time. Will never go back.

Facility and staff

.The tub did not drain . One of my pet peeves for a hotel

the size, the ball room , the outdoor patio the restaurant very clean

the room was not at all what I thought I was getting. My room was comparable to any other cheap hotel room. My room was clean but tub had rust stains and staff told me my section was from 1972 and not updated like the back part. when I booked it I though it was what I was seeing online I was disappointed considering it’s an Ethan Allen

very clean and modern amenities.

Reception staff could’ve been more welcoming. there was no info in the room about the hotel or breakfast info or amenities in the area.

Loved everything

Nothing

location

needs renovations

We didn't know if you offer it

Shuttle was not available for transportation to a concert and back.

beautiful lobby & garden

not enough towels

the property was very nice. clean an comfortable

my key card would not work and I had to get three times before it worked