Girls at front desk were very helpful

Not good. Water leak in our floor, dirty room, hotel and elevators were filthy. Will never stay here again.

It was clean and staff was helpful. Diverse areas to gather. Large pool.

The workout room was tired. Equipment was not all working. Exercise balls were flat and crusty. Ice machines were not all working on floors and showed signs of water damage to the floors.

The staff. Nice people and helpful.

My room smelled like piss when I walked in. After the second day, we realized the comforter on my bed had a huge piss stain, so I was sleeping with a piss stain on my bed which is most likely why the room smelled like piss. I felt really disgusted after this. I been coming here for years and i've never seen a piss stain on my comforter, so from now on I'll have to check the beds once I walk in the room. Also, really loud neighbors. Seemed like there was a bunch of kids staying on my floor and they kept running back and forth in the halls, knocking on doors and going back to their rooms.

the size of the room

the bed somewhat old and deteriorated

Location, the staff and the comfortability of the beds.

Nothing.

Excelente.El señor que nos atendió.super amable, exquisito

Place was awesome, very clean/

Except the aging of the actual building (public spaces)the service, cleanliness, food at the lobby restaurant exceeded my expectations.

Elevator floor cracked, paints falling off, sofa in the room old & passed the useful life. Basically the infrastructure of the building.

early check in was great

nothing

I liked the scenery and the staff. The room was in excellent shape and very roomy. The staff were amiable and accommodating.

Nothing

Las instalaciones

Todo bien

The room was over what i expected. Nice atmosphere.

Kids were running through the hotel all day and night.

Location was great staff was great

Do not have nothing to say bad

The location

Nothing

The location and proximity to the airport was perfect. The price, room size and amenities were spot on. The facility was clean and the staff were friendly and helpful.

The bed headboard was previously damaged and painted over when it should have been replaced.

Big rooms. Nice hall With bar and a Coffee place. Restaurant is available too. Free parking.

Carpet in the room. I’m very allergic.

gentillesse du petit personnel (serveurs, femmes de chambre, personnel chargé du nettoyage...)

hôtel ayant sérieusement besoin d'être "rafraîchi" (papiers peints, moquettes, carrelages...) chambres sombres et pas de room service plein d'énormes iguanes à la piscine (sur les fauteuils, transats, bord de l'eau...) refus de nous permettre de rester 2 heures de plus en chambre par rapport au check out à 11h, (alors que vol à 17H00) si ce n'est en payant 75 $, et ce, malgré un séjour d'une semaine et une facture de 2100 €...pas très "commercial"

it was clean

the furniture is old and raggedy, the carpet is dirty

Location & parking

Looks dated, expected more

The aesthetics. The hotel is gorgeous.

I reserved an ADA compliant room because my fiance is wheelchair bound, and we were moved to FOUR different rooms the night we checked in, none of which matched our specific needs. We had to wait until early Saturday afternoon before we got a room that was ADA compliant. When i complained at check in- I was told that the issue regarding us not being in the type of room we needed was at the fault of booking.com. Overall, we are very displeased with our experience. We were told we’d have one night of our stay comped, but when i call to inquire, I’m referred back to booking.com. This experience has been a nightmare and i will be seeking legal representation

Breakfast Staff excellent Housekeeping staff excellent Pool good Receptionists good Location - Uber to everywhere WiFi - great Rooms - good but could do with some facelifts

No functioning all day restaurant

Was not close to cruise port as listed. Had to pay for cab, which booking.com was suppose to include.

Clean and friendly

It was all fine

Clean

Room was a bit dated

The cash buffet was very good. The food was good and the staff extremely friendly and helpful.

The shower temper control came off in my hand the first day and I was able to fix it.

The staff were very friendly and helpful

I found the hotel’s signature scent didn’t agree with me but I react to a lot of scents so I just spent as little time as possible in the lobby

Pool

NO pool side service or pool side bar. NO BLENDED drinks! The restaurant was closed during the day. Limited menu with same choices throughout week. It was spring break why wasn’t there full service food. We had to Door Dash.

Todo muy limpio, la habitación amplia y cómoda. El TV bastante grande. Todo excelente

Jayla at the front desk was very welcoming. Smiling from the time we entered the building.

The room only had one wash cloth usually there is two.

It was close to places.

The room wasn’t bad.

Staff was amazing and room was spacious.

I changed rooms because my original room smelled and the carpet was filthy. I was moved to a room that was better but the carpet was still pretty bad. The lobby is beautiful but the rooms need carpets replaced and the sofa in our second room was also in bad shape.