We enjoyed how clean and otderly things were kept

Not alot of open parking

Easy check in and out, staff helped with take a tour before booking and extending two more hours before leaving bc of golf tournament. Suite is nice to have vacation here, more than one pool and gym was fulfilled. Room services run every two days.

There were more than ten bugs of different kinds appeared in kitchen, living room and bathroom dead. There must be much of insecticides sprayed or so since I didn’t see any alive bug. I don’t know whether it harm our health or no. One night, the power was off; I called the front desk they hanged up my call twice and then my phone in the room SOMEHOW was out of service. It’s really scary for a single lady stay without any lights nor any help at midnight. No one apologized for anything.

Have stayed at this property before and love it. They accommodated most of my requests and most of the staff was extremely professional and very pleasant to work with.

Staff members assisted in easy registration for 3 rooms, which my husband and I paid for upon arrival, as this was a surprise family trip for our sons. Maria and Mariana were extremely helpful and arranged everything without any problems. However, I was not satisfied with Douglas when helping one of my sons upon his arrival. My two sons arrived separate - my oldest son had no issues with receiving his packet prepared by Maria/Mariana - however, when my youngest son arrived, Douglas made him register again using his credit card, show identification, etc., which made him feel like he was “racially profiled”. He should have been able to simply pick up his packet that was prepared by the ladies and left on the counter behind registration and receive his room keys which is what my son explained to him. I returned and spoke with Douglas, and, although it was resolved, it was an uncomfortable situation.

I liked the upgraded room they eventually prepared for me. The security team who filled in and helped me move my things from 1 room to the other one were awesome, great customer service. Also, the housekeeping superviser/mgr was helpful and friendly.

The initial room had mold in bathroom near ceiling also there was someones hair in tub as well as on bathroom floor.

I loved my room

That we were not informed that they sold half of the facility therefore we didn’t have access as the previous years.

It was everything I was looking forward in regards to feeling relaxed and at peace.

The pool chlorine was a a bit too extreme, my eyes were burning for almost two hours after getting out of the pool followed by swelling and redness.

Definitely cleanliness

The security guards who moved me to a new room, since the room I was given had someone else's hair all over the bathroom floor. Mateo and another fella. Can't remember his name but they were helpful and moved me and all my things.

Dirty room