Location

No breakfast, should have been told no breakfast in winter

room very small and was cold, although when I asked if the heating could be put on, they did turn it on. location was good, central for town and for the Tower. Breakfast was not supplied.

Room was basic, could have been better. Also could have been warmer.

Was not greeted on arrival,key to room left behind front door, tv not working ,have daughter with autism, her anxiety went high ,room on third floor had to carry luggage upstairs told owner not happy we would be leaving all he said was OK.. so we left

close to everything

no breakfast 😬😬

nothing

a dump. no hot water

The hotel was clean and tidy, I was given a room with a double bed and ensuite facilities in the room plus tea coffee sugar for when I wanted to make myself a brew which was great plus I had a big flat screen tv .

The only down side really was the was only two plug sockets in the room so if I was watching tv and making a brew their was nowhere to charge my phone

Very friendly basic but clean great location

I really liked the cleanliness

Everything was good

it was clean, and the breakfast we payed extra for was ok.

the size of the room, No wardrobe to hang clothes, and having to pay extra for breakfast, one end of the dining room had an old bar which was no longer in use, it seemed that behind the bar was full of clutter, also a musky smell as if carpets or curtains had not been cleaned in a while.

Location was excellent right next to coral island and McDonald's. The shower was big and powerful.

Furniture in room could do with being renewed.

The hostess was friendly the room was clean and homely. Towels were lovely Bedding was clean and matching Spacious rokm

Mattresses were a bit worn.. Bin wasn't big enough The shower door was very narrow One lamp didn't have a bulb

Nice and clean and very reasonable price 👌

No bar but no problem

great location just a very short walk from the winter gardens. room cosy and bed very comfortable.

Minor issue but hot water tap in bathroom didn’t work (thankfully hot water in shower was fine). also no curtains and the blinds weren’t great for keeping the light out.

Lovely room, very clean and newly refurbished. central location.

We had no complaints, very happy with our stay.

The breakfast was lush the staff was great and overall the stay was excellent

The showers was a little small and no ground floor for wheelchairs

Location

Damp smell as you walked in. Staff don’t communicate. Decorating in room was unfinished. Room was grubby. Broken plug socket which could be a danger. Exposed disused old light fitting on bathroom ceiling. slippery shower tray that probably could do with a slip mat as one of us slipped and fell and badly damaged a big toe. Old water left in kettle had not been cleaned out. Beds hard and not comfortable. Duvet flat and hard. Two pillows stuffed into one pillowcase making it hard and uncomfortable. Being woken up late at night with someone shouting about not paying for another night and a dog barking. As we left water was dripping from the ceiling and water running down handrails as it was raining heavily outside, the carpet was soaked.

Clean tidy and right by Houndshill shopping centre.

Rubbish