I thought that I was signing up for a regular motel/hotel. It wasn’t! I was renting an apartment in a building and I had NO idea of which apartment, how to get keys ect. An extremely frustrating experience. As an example of how bad it was…I gave up! Went down the road to another hotel and just give up on the money already spent on Silver rock. Unfortunately/ fortunately they were full and I had to go back to Silver rock. I eventually got the key “fob” and got in.

They wanted a $500 deposit!!!😳. That alone made be VERY suspicious and uncomfortable! I have traveled a lot this summer and stayed in 60+ establishments. NOBODY insulted as much as you did! Once I got in, I found the hallways to be dark and narrow. Once inside the apartment, things were still narrow and cramped…with signs of deferred maintenance. ( towel bar torn from bathroom wall). I couldn’t wait to leave! AND they had a parting gift for me! If I didn’t get the key fob BACK into the broken lock box…it was ANOTHER huge fee!

The room was clean and check in/out was super easy. Having real coffee in the morning was a great bonus.

The master bed was a little too firm for my liking but that could just be me.

Full kitchen, laundry on site

Hidden fees for damage waiver

Great location and top notch facility. This would be fantastic for an extended stay as it has everything you need to be self sufficient (although there’s many great dining options in town). The cleaning fees increase the price so it was a bit pricey for an overnighter but that’s all the time I had. It’s a short walk to downtown but has everything you need to keep young kids entertained on site too.

Comfortable condo building on the main road through town. Very clean and quiet.

The pillows were very uncomfortable.

I didn't receive the instructions or lock box code had to call on to get it. There was a couple of lamps that needed repair...didn't work. Tv in bedroom was impossible to get to function...must have been set up for gaming?

we booked a king penthouse with fanstastic stay based on the good reviews. (for our anniversary) received the booking confirmation instantly and filled out the damage waiver. ( and paid an extra $25 dollars is a rip off to your customers)we waited forever and still didn’t receive the code for apt keys , we waited patiently in the parking lot , we then grew hungry and went to dinner. we ended up having to call customer service after hours line , once we spoke to the agent( only to access the door code )he then informed us that the room was double booked , we were disappointed to hear this as there was no prior communication about the mix up until two hours later. once off the phone we still didn’t receive the door code until 20 minutes later . Once in the room we found that they placed us in small queen room instead and yet we were still charged the same rate as the penthouse king room! I’m not impressed at all , I don’t think we will stay with fantastic stay in the future. I’ll just book with a highly rated hotel and get the service I desire.

Room was great, very clean had everything I needed.