The room was clean and the staff was friendly. Breakfast was excellent and well monitored. We appreciate that we were allowed to use table & chairs in the breakfast area to play cards and games as a family during evening hours.

The vent in our bathroom made an unusual noise. The hair dryer did not work and the first replacement dryer also didn't work. Three times was the charm.

The location was perfect. The hotel staff were personable and attentive.

Booking.com did not communicate with myself or hotel accurately. They caused much trouble not correcting my requested check-in date and insisting the property did not answer the phone or email. Transcripts of my communication with Booking.com were incomplete, omitting my request dates and contracted price. I had changed my arrival date two months ago and they would not ever confirm my request and insisted I pay a higher room charge. HIE was very helpful rectifying this long saga.

Good breakfast

The fire alarm, the elevator is BAD! It looks worn out.

window treatments were stained.

Staff was friendly. Room was fine (but see below).

Carpet was soaking wet when we arrived but slowly dried out over the course of our 2 day stay. Staff should be mindful of that when washing carpets. Bed was very soft. Windows were dirty.

Staff was great, hotel was clean

The hot tub was out of commission. The price for the room doesn’t change when one of the amenities I’m counting on isn’t available…. After hiking and biking all day we had looked forward to the hot tub while the kids played in the pool. It was a planned part of our vacation. To not have that dynamic kinda was a bummer. I wanted hot tub time w my partner after a family day with the kids. Idk. Not a deal breaker but just really bummed I didn’t get the vacation I needed.

Staff's are friendly

Broken bathroom door lock. Construction noise from upstairs. Swimming pool was not available. Room carpet was wet as soon as we enter.

Breakfast was great, and the location was perfect.

They were renovating several rooms. The pool was not operational. Would have been helpful information to know before hand.

breakfast

The front desk person was very friendly

THE room / restroom WAS DISGUSTING. I checked in went to my room. Went too look at the jacuzzi tub ( Which I paid extra for the room ) it was dirty it had a poop stain. On the edge of the tub also had a wire hanging out of the place where you turn it on . Went down stairs too totally check out talked to the front desk lady was so nice I decided to let her give me another room ( which was a much cheaper room) . I did NOT get a discount on the price . ( I normally would have gotten upset and demanded a discount but the front desk lady was very nice and very apologetic and there was a line of people behind me waiting to check in and I didn't want to cause a problem. For her . The hotel was being remodeled ( looked like by 1 person ) which you would think when you book the hotel they would notify you of that .

Breakfast was good & like the location.

Room was too dark. One of the lamps wouldn’t work by using the on/off button - would only work by plugging it in/out (by crawling under the desk to do it). Room needs updating.

Absolutely nice clean and great hotel Perfect for a solo travelers - especially if you re heading to Sierra

I liked everything There is nothing I didn't liked

30min drive from Palo Duro state park, warm and yummy breakfast, quiet nights, and pool and gym available. You can't beat that :)

Our bath sink kept leaking and the water went everywhere when we turn on the faucet. The hotel card did not open the side door making us walk further whenever we had to enter in the hotel. The warm pool was closed. But I assume those were technicalities they were trying to fix as soon as possible.

Nice hotel. Really enjoyed the breakfast. Comfortable beds.

The toilet required you to hold the lever down through the entire cycle. There was a note on the toilet telling you that. I read the note. My wife apparently can’t read so she left me a nice surprise.

clean , comfortable and close to everything

nothing it was the nicest we’d stayed in on our trip

Excellent

Everything was great