Clean comfortable room

I booked the room for two nights May 1-3. I checked out at 9am on the 2nd and was still charged for 2 nights on my card. I have reached out to the hotel and have not gotten a response to have this corrected.

Super nice front desk staff, nice clean room, pet friendly, good breakfast.

Lots of slamming doors and gotta push on the door to actually latch it.

Had an absolute nightmare of an experience with this hotel. For starters, we spent an hour and a half attempting to just get our key cards to open the door to our room, never actually got it resolved and the solution was to leave the door ajar if we needed to leave until IT could come fix it. Once we were let into the room by the master key, it was disgusting. There was no shower curtain, a plunger on a plastic bag next to the toilet, a cracked, crumbling, and stained jacuzzi tub, and a leak coming through the wall onto the floor. So much for our master king suite! I had to request a new room, which wasn't a whole lot better, had a bad smell, and according to the staff who was helping us, wasn't cleaned to the hotel's standards. We eventually ended up in a standard room after paying an absurd amount for what I thought was going to be a beautiful king jacuzzi suite per the pictures and reviews. After almost 3 hours we finally settled into our new room (which had hair in the shower but I wasn't about to complain again). I asked about getting a refund, and was told I had to get permission from the booking site first before they could issue it. So I got on the phone with them (it's now midnight at this point), and they agreed to issue the refund. The hotel acknowledged this, confirmed I would be refunded, and everything was set. Or so I thought. My refund was never issued, and I actually got charged TWICE. Cue 3 and a half weeks of going back and forth with the hotel trying to get my refund. Countless calls, running around in circles, explaining the same thing over and over, for 3 and a half weeks. They were adamant the issue was with the booking site, when all along they had the capability to issue my refund and finally did after almost a month after my stay. Staff are friendly but do not seem to have the knowledge to back it up. Nothing was offered for my poor experience and time I had to spend trying to get my refund.

The breakfast was decent

Room #1: the toilet was broken n dirty and the phone didn't work. I was moved to another room, Room #2 and the phone didn't work and the wall with the lamps power went out! There was no cover for the fold put bed or pillows. There was only bath towels for 3 and there was old wrappers in the couch! I spent almost a hour with the mishaps of the room n moving to another room that wasn't functional. There was another lady in front of me that reported the refrigerator in her room and fan in her bathroom wasn't working.

Location room and breakfast

We had to ask twice when the in room coffee maker was broken and body wash out. After second time it was taken care of and we got fresh towels and cookies too which was a nice touch

Close to the amusement park. Easy to book.

The hallway carpet to rooms looks dirty and smells bad. The bathroom has almost empty roll in the holder. It was not replaced. We even gave them an ETA. The room was not disinfected coz we all are sneezing when we entered. We woke up so stuffy. No bottled water in the vending machine. No USB charging port in the room. If you're in a budget, then you get what you pay for. But it safe overall. It's pretty decent for the price.

Bed was comfortable

Pillows were terrible and carpet stunk of mildew. Made the whole room stink

I was surprised at the quality of this location actually! Very nice rooms, clean and comfortable! Very nice staff!