I loved the location

I the sheets had stains and spots on them and bathroom had urine in the toilet before we came

airport shuttle

n/a

There was no breakfast included, even though the website we used to book our accommodations indicated a breakfast was included. Our reservations would not have been made if we had known breakfast was no included.

location

pool and hot tub not open. hole in the door to the hallway so anyone could look in. drain in the tub did not work.

location

N/.A

Close to the airport, good shuttle service. It was clean. The desk clerk was friendly & accommodating. Since this was our first time we needed shuttled service to to the motel, I suggest the desk clerks be sure to tell customers when they call for the shuttled to tell them not only to go to ground transportation but to be sure to go to the area that is where the shuttles pick up people. We were waiting in the wrong end of the pick up area, yet when I told the desk clerk where we were waiting (it was on the opposite end of the waiting area) she didn’t explain where we needed to wait. Partly our fault, we didn’t realize how far apart we were from the shuttle pick up. meh

The restaurant was closed on Friday & Saturday due to staff shortage. We had to be shuttled to/from a restaurant. We had to get a copy of the tv channels, none in the room. No restaurant information in the room.

very clean and good staff

Marylin at the front desk was kind and helpful from the time I called from the airport (not sure how to get shuttle) to checking me in, and to helping me find a way to tip my shuttle driver! Thanks Marylin! You made my stay! The next morning, I reached out to the front desk to borrow a mouse pad, and the gentleman at the desk allowed me to borrow one! Simple but super helpful!

My room temperature was never comfortable. I could not get the heat or AC to work properly, even using the window unit. I looked forward to working in the business center, but it was SO hot, I chose to leave and go to Starbucks.

Everyone was very nice and professional. The room was clean and well stocked.

Hot tub needed cleaning. There were bright lights outside our room. The curtains were stationary and could not be closed.

Close to the airport

The bed and different pillow selections were terrific. I had a great night's sleep, the best of my entire trip. The liquid soaps and lotions were nice and everything was very clean.

We found out at check-in that the restaurant was closed due to low staffing. This was a big disappointment because we selected this hotel in part because it had a restaurant. We planned on having dinner and breakfast inside the hotel. Also the vending machines weren't maintained well.

convenient for airport travel and the Urban Steakhouse restaurant was terrific!

easy access to where we needed to go

Nothing

clean, comfortable.

poor airport pickup. waited 45 mins. said they sent van but it did not have hotel’s name on it. Staff showed no concern about it. Made 3 calls from airport. Asked for manager and never got one.