good location. staff other than management was good.

no air conditioning working in room. management could care less.

nothing

We were told when when we arrived we had no room because it was out of order. We prepaid for an ocean view room. Finally they gave us a pool view room and said it was ocean view. The pool was closed. The electricity went out in the room for an entire day. They moved us to a no view handicap room. The fire alarm went off at 1:30am. The only food on the premisses other than a $24 breakfast was an overpriced pool bar with a very limited menu. The food was terrible.

Location was central for all attractions

Access to the waterfront

Location

Small elevator.

loads of locals with lots of kids crashing the pool daily. 😡 only one restaurant. good good. but…….only choice on the property. staff was lovely.

nothing

everything inconvenience first night, water damage in our room and they didnt even offer to switch room until last minute.

swimming pool, cleanness, staff

air conditioning had a big noise

Breakfast was good.

What I liked about the property was how close it was to the beach.

At the tiki lounge, some of the servers would try and tip themselves.

the rooms were spacious.

the staff were un-informed told us incorrect information and when proven to be wrong did not even apologise. this happened on more than one occasion. the food was inconsistent and the wait staff were not very competent. wrong orders delivered, other tables served before us when they arrived later. staff had no idea what was going on. no service at arrival and the front desk staff never smiled or were friendly to anyone we observed.

I love the property, great place to see the sunrise 🙏🏻

I want stay one day more and they didn't have avaibility

not much like a normal Garden Inn, but it was a good and comfortable facility

Closer beach access. Also we paid for the fire show and related dinner, but it was expensive and wasn't worth the money. One thing not the HGI's fault - traffic was horrible in the Wailua and Kapaa areas!!

The property is old and tired. Our shower had rust and mold stains. Our room rate over $700 per night got us a view of the other very close building. I requested a change but nothing. We waited over one hour every morning to get breakfast in the restaurant because no one advised us at check in that reservations were available. On checkout we forgot things in the refrigerator and were told to drive back to pick them up. The staff I spoke to on the phone and at the desk (I will spare the names) made little effort and we never did get it. Another 2 hours wasted. I was given a $76 dollar credit on a $2,000 bill for 2 days. I also paid for coffee while waiting one hour for a table! Here’s an idea , offer up a free cup of coffee,

staff was very helpful. Place was amazing views and the hotel was very accessible. Hotel is situated in a central enough to Lihue and shopping.

Carpeting

handicap accessible. ocean front rooms very nice

I wished there indoor restaurant area served dinner.

good location and nice views, close to beach and highway

AC unit is very loud had hard time sleeping

We loved how close we were to the beach and the house keeping were amazing!!!

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People and room

This is a convenient location. Close to Kapaa and Lihue as well as several attractions such at Kauai Backcountry Adventures and Smith's Family Luau. Bar and breakfast area on site. Beach is right there as you are across from a park to the rear of the hotel. Spacious rooms.

This site could use some TLC. I observed some repairs that should be obvious to maintenance. Housekeeping was spotty at times. They came late in the day and several time left things undone such as making up the bed. You are paying top dollar to stay on this island. Don't be so stingy with things like coffee cups. Billing required review. Some of this I blame on Booking.com. They need to better coordinate with the sites. Front desk was pleasant. Staff at Mamahume's Bar & Grill were overwhelmed at busy times and they let you know about it. It's not my problem, I am the customer. Tom the bartender should seek another profession that does not involve customer service.