The bed was very comfortable, and the room seemed cleaned

The bed made huge amounts of noise. Every time I rolled over and moved, the showerhead barely trickle water out of it. I had to shower in that in the morning. They gave no conditioner. I feel like a Karen but the amount of noise that that bed made every time I turned over or moved was insane. I paid over $250 a night for this room. It was at best, a two star hotel.

staff

construction going on nobody told us about. construction had direct line to and from the swimming pool my son got a splinter and drywall mud all over our feet, clothing, drywall dust all over our stuff

pool. staff

didn’t tell us there was construction on 1st floor, told 3rd party booking that they told us which is nott true

The location

The cost was unbelievable $20 a person for breakfast way over priced .you could hear everything the door was not sealed. You could see outside the door into the hallway. It was very loud there was a lot of construction going on. The staff was absolutely wonderful. They were very heartfelt. They found out I was there because of a death of my father absolutely wonderful staff

The staff was amazing. The place was very very clean, and the bed was very comfortable.

I didn’t like the fact they’re putting in vinyl floor. It made the room very cold, and you can hear every noise.

the cookies

area of hotel

tv did not work bed was loud

location

the hotel restaurant was closed for the weekend. I understand Sunday was a holiday. maybe they could have been closed just on the actual holiday.

Breakfast was included, but the didn't have this information on their end. Poor customer service.

The room was an average 2 bed 1 bath reasonably clean hotel room as you can get anywhere. It had more than average number of charging ports for phones and the like.

It was warm and the a/c was running and it was pretty noisy, even when idling. Even when we turned it off it made some noise but bearable. There was an alarm clock that had so many light up features it light up the room at night! We unplugged that. The next day, after being out all day we came back and the room had not been serviced. I called and was told "due to covid, rooms are only serviced on every 3rd day"!!!!!! Covid?! Then we were told that they had been trying to get ahold of us because they needed to move us to a different room because ours was scheduled to be renovated and "the new room would be freshly renovated and serviced." When we got to the new, virtually identical room, we found the bathroom lock didn't work and a cabinet door was hung so crooked it wouldn't close unless you lifted it about a half an inch. At least the air conditioner was silent when not running in this room. When I told the people at the front about the issues they offered us another room but we were checking out in one more day and didn't want to bother. We still had to unplug the overly bright alarm clock again.

Convenience & location

The smell at times wasn’t so good

liked the location room size friendly staff

I didn’t like the pillows because they were to soft, I like ones that are more firmer. the tv channel list had ‘no information’ so didn’t know what I was watching until on that channel.

Staff was excellent!

Rooms were not very clean. Dust on shelves/nightstand. Refridgerator was not cold. Coffee maker was dirt and unusable. Elevator out of service.

location

No issues at all

The property was clean and the staff friendly.

The breakfast was delicious, but too expensive. We

it was unique

the weird people hanging around the premises