The bed was amazing and the huge bathtub was a plus

Nice hotel new and updated look

Bedspreads (duvet covers) were disgusting and filthy with visible staining.

Good

The waffles were good 👍

There was an odour in our room. It was supposed to be non smoking but it smelt like stale smoke. There was a molding teabag in the coffee maker.

Nothing

When we arrived there was a typed note on the door that said that the water would be turned off at 8 am. What? No one told us this? Even though we had dropped our luggage off earlier in the day. So we decided to get up early and get our showers at 6 am I got into the shower and it was freezing. No hot water. We called the front desk. They just said, yes, there is no hot water. No apologies Then I go to ride the shuttle to the airport and the van is making a horrible noise and I can see that the check engine light is on. What?? Am I going to make it to the airport? The driver was very nice. But really? The van needs help! Then when I went to the front desk, no manager was available to voice my concerns. He/she wouldn’t be there till 10. I paid 400$ for this room. And this is what I get?? Definitely will be contacting the corporate office. This was unacceptable

Convenient to airport. Free Breakfast.

No hot water in room.

Nothing.other than location close to airport.

When we arrived, they told us the hotel would have no water at 8 in the morning for repairs. They would not refund our money when we asked. It was 400 dollars for a useless room. They did not care about our concerns and did not offer any help or partial refund.

we had a big stain on the sheets. I have a picture. asked for new ones , the lady said she have the shuttle drive bring them. I said I'll come down. the lady said what ever. I went down to talk and get sheets .she went to bathroom before i got down. i came straight down. the driver came and gave me the sheets. asked if someone is going to fix it. I was told no. with no explanation. I asked for the manager, not on staff tonight.ok no problem then asked for the name and number to talk to the manager. they gave name as they stared at me. I asked him to write it down. he did I asked for the number. he said he can't give out his personal information. ( of course not ) I was asking for the number to the hotel. the lady then arrived and rudely gave me the number. we paid $345.00 for crap service. the toilet had staines under rim, shows me not though cleaning. around sink the ledge is not cleaned in a bit. I rubbed my finger over it and rubbed built up dirt. I was only there 9 hours. I do plan on talking to the manager. way over priced for the service. customer service was terrible. I work in customer service and the way I was treated is and was uniceptable!!!!