The location and the pool

It was va a water leak on the bathtub and there was no key for the safety box on the room

La nature autour de l’hôtel est très belle.

C’est un établissement vieillissant, les chambres et surtout les salles de bains mériteraient d’être rénovées. Le mobilier extérieur est un peu laissé à l’abandon, des coussins affaissés, les matelas de piscine également. La salle de sport a beaucoup de machines mais par exemple les tapis sont tous abîmés. C’est dommage, l’établissement pourrait vraiment être exceptionnel mais il mériterait un véritable coup de neuf.

Grounds were beautiful; food was very good, staff were helpful at all times.

Hotel and facilities are very dated and need TLC; sadly, it was a high-end hotel that has seen better days.

Facilities

They charge for self parking knowing very well there is no alternative (such as street parking in cities) and so the default mechanism is set to “pay to even visit us”. Rooms need serious updating. Very old and antiquated feel.

The kiddie pool was nicely heated. However the main pool was not. Brandon the manager was very helpful checking us in and seemed to enjoy what he was doing.

The main pool could have been heated.

The pools were nice. Staff helpful

Wish there was an all inclusive option. The price of the food was pretty expensive.

Everyone was very polite. Nice clean room.

I loved that each morning in the main building of the Villa there were breakfast pastries and that there was also the convenience of grabbing a beverage or item from the bar area and having it just added to our room. Our first night we ate at Sweetfire Kitchen and while the main courses were delicious I especially enjoyed their cornbread appetizer, it was very very good. The spa was absolutely phenomenal from the staff to the Quenche bar down below and the food and beverage options it offered. Staff were consistently around the infinity pool area checking on guests and making sure needs for beverages or food were met as well as taking away food/beverage trash. The shops on property were various as well as many food options within it. Definitely want to pack sunscreen and water with you and wear comfortable shoes for walking around. If interested in the restaurents there, booking a reservation before heading over is probably a solid move. We ate at Whiskey Cake and the food and atmosphere was very good. Restaurant was a little warm but that might've been due to the high amount of people in there at the time we ate.

The details about the shuttle were a bit confusing and while we knew that the Resort entrance was where to go for one there wasn't a set wait station area specifically for the Shuttle. Same went for the shops area, a general area where they would pick us up but nowhere specifically designated as Shuttle boarders waiting.