Nothing

Not enough staff at reception on the day the cruise ships arrive. Only one person at reception with a lineup to the door. The room was not clean. The walls are paper thin. The shuttle service is not available before 7am not cool for flights leaving at 7.

Ubicación y limpieza

El control en la piscina, gente tomando licor en botellas de vidrio

Very helpful, polite and professional staff. Transport to and from airport was very nice.

Little trouble with air conditioning. We used wall thermostat set at 65 during night. Room never went below 73. Realized in morning the unit had a separate control!

Location was good.

Not well maintained. Couch in room was dirty and had giant hole in cushion. Room way over priced for condition of facility.

check in was fast people were great. The hotel was clean but a bit cool Close to a lot

breakfast was a little lacking.

La ubicación del lugar es muy buena por su cercanía a playas y zonas de interés y la posibilidad de parqueadero gratis.

La limpieza en los pasillos y en las habitaciones es muy mala, la ventilación y los olores en las habitaciones no son buenos.

The room was very dirty and the door didn’t close properly. The toilet wouldn’t flush properly. Didn’t feel safe sleeping here as there were strange people coming and going from the hotel. It was very loud and you could hear everything. The hallways had garbage in them (Q-tips on the floor), the elevator had dog pee in it.

The management is very freindly and the property was pretty clean

Unfortunately they do rent rooms to locals who are more accustomed to living on the street, until 1:30-2am our neighbours were screaming, swearing and just loud off and on, just when you thought it would be quiet boom they would fire up again and we also had people going back and forth into the room and slamming the door, there was at least 6 in the room at one time. A previous review mentioned something similar and the staff knew who it was but would not kick them out.This happened to us a few months ago in California and once again were kept up almost all night

The room was immaculate. I did not stay and have breakfast because I had to catch my plane.

I loved everything about the hotel. Especially the staff

Staff were very friendly but very busy. Great parking , close to stores and restaurants. Pool area is nice.

Property is becoming a bit dated and run down since i first started staying pre cruise in 2018. Breakfast was in short supply for amount of guests. Carpets need cleaning and rooms need a good deep cleaning. If it wasn’t for the great staff we wouldn’t have chosen this location. Probably won’t stay again until updated

Limpio, cómodo y linda vista al lago

El desayuno, muy limitado y poca variedad .

as expected, good service, great location for airport and seaport,

elevators a little slow

Good location.

Ok

El desayuno fue lo peor

Las camas sonaban demaciado colchón de mala calidad

The proximity to the airport

The complicated way to get to it

Location

Staff was not attentive, I had a late check in and I stood at the door for 15-20 trying to get in but nobody was answering the buzzer or the knocking on the door, my room only had 1 bed when it was supposed to have 2. When I was finally given the opportunity to move to another room the ac wouldn't go lower than 76 degrees so it was hot all night.

The property was clean

I didn’t like the Breakfast and the people next to the room make lot por noise all night

Centrally located

It was nice, I liked the coffee, the eggs and the sausages, it was a nice breakfast to start the day

I couldn’t get my room clean even after telling the front desk that I needed my room cleaned, going out and coming back to an unclean room wasn’t cool

Location

Breakfast could be better.

Your staff was awesome very friendly, answered all our questions very helpful.

It was beautiful, our room view was incredible , very clean.

Loved the quiet location. The surrounding and landscaping was beautiful.

The location was great. The Asst General Manager Ciera was great when handling a huge issue

The bedbugs, the rude staff and horrible treatment, and damaged property by the staff.

Access to lobby/breakfast was easy. Access to the site was easy. I have been there before and enjoyed the ease of access to the location.

This time, I was disappointed to see mold on the ceiling above the bathroom. I understand that buildings are renovated every few years and things wear out over time, but some things should not overlooked.

Location to everything was good.