Mattress was terrible. I could feel the springs! Very hard to get room service and clean towels.

I liked the location of the hotel.

I didn't like the surprise $50 incidental deposit. Although it was refunded, I was not aware of the policy. I felt like I was being rushed when I received a knock at the door at 11:15 am telling me that it was time to check out. I informed the desk that I would be out before noon. The photos on the website were taken with a wide angle lens, which made the room appear larger than it actually was. I paid for a room with upgraded smacks, which consisted of one bag of microwave popcorn, one bottle of Apple and Eve orange juice, one granola bar, and one package of expired mini muffins.

Did not know they had breakfast

Never got my 50 dollars back. Area was unsafe and not clean.

Parking lot is a little isolate

N/a

Location

Room was smelling of weed. It was dusty. The bathroom fan was too noisy. The carpets were smelling of smoke. My 3 yr old son vomited. The staff did not apologize or even offer to change room when complained. Did not refund when checked out after one night suffocating stay (planned for 3 nights). They stated that it was a contract and they do not refund if booked via third party (Booking.com). I’m shocked to know that they don’t have smoke censors in the rooms (learned from GM of facilities) which is considered a safety feature. New ownership does not want to refund customers for such bad hospitality.

very small bathroom

The location is great.

The sink faucet was about to fall off . The sheets were stained and there was heavey cigarette odor even though the room was supposed to be nonsmoker.

The staff were helpful and friendly.

The property was in disrepair and seemed to be understaffed.