The room was great!! Nice view of the city. Desk was nice. Bed super comfortable. Bathroom clean and spacious. Great hotel room

It appeared that the carpet under the window hadn’t been vacuumed for some time. The TV was temperamental.

Rooms are very comfortable and clean. I love the new renovations. The bathroom was spotless and love the amenities...felt like a resort hotel. This is my third stay in three months and the hotel staff has always been amazing!

My only complaint was that the room thermostat did not allow for any changing of the temperature. The allowed range was as low as 65 degrees and it wouldn't let me decrease the temp. I'd change it to 65 (I was sweltering) on the screen and it would show but it wouldn't go down in actuality...it actually went up to 74, which feels very warm when there's no circulation or fresh air. Maybe check the thermostats or add more directions for adjusting.

Location. Convenient

Broken things in room. Unfixed & not enough staff to keep up with upkeep. Couldn’t move us. Told to call back later in the night. ( we were only staying for one night)

De medewerkers waren ontzettend gastvrij. Alle gasten krijgen een welkomstdrankje aan de bar, er staat water klaar bij de receptie. De kamers zijn royaal, we hadden twee ruime bedden en een prima badkamer. Het ontbijt was goed. ook hier waren de medewerkers enorm behulpzaam, bv het roosteren van een bagel. er was vers fruit, roerei en worstjes.

het hotel doet ietwat verouderd aan. Tijdens ons verblijf (drie nachten) is er geen kamer meisje geweest.

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Ambas

Staff friendly and helpful. Breakfast staff nice but food options just depressing. There was no toaster ( broken). Nothing looked fresh.

Hallways and elevators are depressingly in disrepair. Room seemed recently renovated.

We were fortunate to have someone at the front desk that went above and beyond in making our stay so great. While all the customer service people were very good, Ana Diaz’s customer service skills, communication skills and people skills were exemplary. Those skills, combined with her knowledge of the hotel, surrounding area, restaurants and sites of interest to us were wonderful and something we were able to rely on. We noticed other hotel staff would look to her as a leader when we needed something I would highly recommend The Grand Hotel to anyone because of Ms. Diaz.

Heat and hot water. There was construction going on the 10th floor that may have affected those.