Rooms seem to be on all high floors because the hotel doesn’t start on the first floor. Depending on what room you have- you could have a nice view of a garden/fountain space and the Omni William Penn hotel. Bartenders were nice.

The air conditioning was not working in my room. We complained 4 separate times, and multiple people came in the room to try to fix it, without success. Spending a day and a half in an 80 degree room was miserable- it felt cooler outside. Then, they finally switched us to a different room with working air (to a nicer room with a better view, which was nice) and the TV didn’t work. Again, complained multiple times multiple people came to try to fix it without success, but at that point I noticed the $100 bill I had in my wallet was gone. My wallet never left the room, so it had to be staff who took it. I know I should have locked it in the safe, but I just didn’t expect my things to be stolen from my hotel room. After that I just lived with no TV the rest of the stay. Other notes- hotel seemed generally low staffed, as most places are these days- at breakfast all the food would be out except oatmeal and then you could stand in a long line for omelets, and no plates, bowls, Milk, etc. Had to wait and track down staff to ask them to refill- they were nice and seemed to be trying their best. The hotel is by a bus stop, so a decent amount of homeless people near by, which is not totally unexpected for a downtown hotel.

La ubicación y el edificio

El desayuno es excaso

Optimale Lage, um downtown zu Fuß zu erkunden sowie zur PPG Arena. Große Zimmer mit ausgesprochen bequemen Betten, großem Badezimmer und Kühlschrank sowie Kaffee und Tee.

Frühstück (wochentags bis 9:30) mit großer Auswahl, jedoch mäßiger Qualität. Kaffee gut. Boden bereits um 9:00 schmierig und klebrig. Personal sehr bemüht und freundlich.

All the fundamental things you'd want from hotel facilities. Free breakfast is a BIG plus in this area. Good central location in downtown Pittsburgh, near a decent parking garage and close enough to market square/convention center/other attractions.

AC units can be hard to fine-tune. We had a door with a lever handle lock that had the lock stuck and this sadly did not get addressed throughout our stay. Room had a sliding door bathroom with no lock, could be troublesome for some.

Breakfast was huge - tons of choices. Hours different on weekends and holidays versus weekends. Nightly happy hour was also enjoyable. 2 drinks/person, light snacks. Seating in bar and lobby area. The room was very comfortable and clean. Location is amazing. Easy self parking in garage across the street.

Did not know and there are no signs indicating the check in /lobby is on 25th floor or that you have to have a room key to activate elevator to any other floor. Also, there is not much space to load/unload in front of the hotel so be aware if you need to travel to 25th floor to find a luggage cart. If you are not using valet parking they will not help you get a cart. Front desk staff is seriously lacking. I had to put in request for sheets for the pull out couch through the app and call 3 times to get sheets 2 hrs later.

Breakfast and staffing in cafe was excellent. Valet service with staff - was superb! Staff was very helpful at arrival, through the my stay .. several times during my stay. BRAVO.

The more un-professional were the "younger staff". I do not fault them, I fault management. Training staff needs to effectively teach what it means "to be in service". It's not appearing lazy in mannerisms and or with speech.

Zeer ruime kamer/suite. Uitgebreid en verzorgd ontbijt.

Niets

Great location in the middle of downtown. Very friendly staff and a really good breakfast included!