nothing

bedbugs

All this hotel is a mess and I don’t understand how this hotel don’t do anything for be better and all the people when get there realizing this is a bad hotel, they don’t want reinvert are money. We was like 6 different families complaining for each room and when the police arrive we explained and they spoke with the owner to not charge nothing

When I arrived at the property I was informed that booking.com had overbooked and that they had no room. Then they gave me a room not through booking.com (according to them). I had requested a room on the first floor due to my father's disability but was given a room on the second floor

I felt that when I book a room and they agree to one on the first floor then I should be able to count on that.

nothing

everything very old and musty

The Red Roof offers free pets at no additional cost. Wait, did I say pets? I meant PESTS! Yup, bed bugs. Confirmed with my own eyes. All I did was flip over a pillow and there they were.

Here's an idea... CLEAN YOUR ROOMS AND SHEETS! It was obvious they didn't even change the sheets on the bed. Absolutely disgusting. No wonder you have bed bugs in your hotel.

None

Filthy

None of the experience.

The Attitude of the woman behind the counter was astonishing. Booking.com Failed to provide them with a correct account number to charge the room to. So booking.com had not paid them. They wanted me to pay again for the room. The situation was explained to me that it was my issue that Booking.com had not paid them, and that I needed to pay again. The attitude of this woman and her outright discussed that she had to fix this issue was not something that she was not happy about. She told me that I had to call Booking.com to have then pay her or i have to pay for the room. That and that I refused to pay a second time for this room. That person should not be in the customer service business. I Did NOT stay at that hotel.

None

Reservation was mixed up. Took a lot to straighten out.

nothing

it was dirty, beds were uncomfortable.

Pet friendly and very close to home. My cat loved being able to sit in the window and watch the world outside. Staff was very accommodating, especially since I had to keep extending my stay. Loved that my room was so close to the back exit, which opened with the room key.

The bed was really uncomfortable (hard and squeaky). The freezer section of the fridge desperately needed to be thawed or to have lots of built-up ice chipped away, because it was almost completely blocked.

location

room was dirty. fridge was t working on day 2. lost all our food. no discount offered. toilet ran constantly and self flushed every few hours. super annoying. I told staff. they apologized. but it was already over with. I asked for extra towels via this app. Upon arrival I also asked for extra towels because there was none in the room. On day two when we returned back to the motel we still had no extra towels. I went to the front desk and she managed to find me one. That’s not gonna cut it for two people. We had to go down and ask again to finally get extra towels. Overall I was very disappointed in the room, the cleanliness and how the staff handled our problems. The biggest upset was they’re not trying to make anything right by offering some sort of discount on the room. With that said we will not be returning to that motel.

Facilities were run down air conditioner dirty and loud.

location, the only available hotel in the area, just closed by family members

nothing

There was no elevator and the bath tub is stained.