I arrived around 11:30pm for a late check-in and the staff (Takaya) was very professional, courteous, and knowledgeable. She demonstrated good quality customer service and I would like her to be recognized in the highest regard possible (pay raise, promotion, bonus, etc.). I did not get up in time for the breakfast.

Hallway carpets could have been cleaner

It was clean, comfortable, and close to places to eat.

While I found the beds comfortable my wife said they were to hard for her.

kind a good location

too much noises , couldn’t rest like I was expected

I like the kitchen. I like the 1st shift person, very friendly and helpful. The bed slept comfortable.

The 2nd shift person was rude. The room had a visitor's sticker stuck to the dresser. The walls were dirty and the floor was sticky in parts. The elevator was dirty.

Room was spacious

There was no toilet paper; we had to buy it. On our second night, somebody knocked on our door, and it was midnight. A few minutes later, they knocked again more aggressively, saying that it was from the front desk. We got really scared and defensive, and we didn’t want to open the door because when we arrived earlier, the front desk was closed. They said that we had to open because another guest was saying that we stole something from him and he was going to call the police. We got very scared and immediately called the police because we were just sleeping and we were extremely tired from walking all day through the city. The police came, and when the guest saw us, he said that he had made a mistake and that we weren't the ones who stole his belongings. This was a TERRIBLE experience because they didn't check the cameras before they knocked on our door and made that serious accusation against us. It was our first time visiting Chicago, and we will definitely not stay here again. Terrible experience.

Nothing

Front desk closed before I could check due to my flight being delayed. The gate stayed closed to the front desk the whole stay. The staff didn’t care. Police presence everyday. Domestic disturbances everyday. Guest fighting screaming and getting into for hrs at a time at night couldn’t sleep I only spent the night one night it was horrible. Called the front desk multiple time to come check on guest screaming they took forever. The linen was stained and dirty. The remote to tv didn’t work. The microwave didn’t work. I will never reserve here again

check in was very fast

nothing

Rates are fine but can be lower given the services provided are very minimal. Location was convenient for me.

Smoke smell and cooking smell all over the place. Have to pay for decent WiFi. Room cleaning every 2 weeks. Have to pick up tools myself from the reception. Rates should be lower. Put better shampoo, conditioner and soap in the bathroom.