The room service was delicious! Valet and bell boys very friendly Easy parking and breakfast

We loved the rooms and amenities. Clean, comfortable, quiet. Downstairs they offered a free drink for guests, and the buffet breakfast was great too. We chatted to staff for ages about our travels and they were very helpful. Parking across from the property was good value too. The property was much more than we expected! One of the best quality and value of our trip so far.

Nothing.

Liked everything about the stay. People were nice, the facility was clean.

Impressive breakfast buffet and selection. Friendly staff!!

A little more selection of "survival food " that can heat up in microwave. Also simple souvenirs in "store."

I loved the room set up and everything in general. Breakfast was good too.

The hotel is kind of difficult to get to, and the pet fees for two 2lb pups were a bit excessive. $75 was fine, but that should include the cleaning fee. Instead, I was charged another $12 to clean up after them, and there was nothing to clean. I make sure my dogs don't make a mess. There were kids and other customers that left food outside their rooms, and one got marinara sauce in the carpet outside their room, which was right next to ours. They made way more of a mess than my babies did and I can almost bet they weren't charged a cleaning fee!

Tutto

So kind friendly and clean

Nothing was wrong, this is where we'll be staying every time we can.

Bett, Arbeitsbereich Freundliches Personal Preis-/Leistungsverhältnis Complimentary Drinks an der Bar

Furchtbarer Kaffee im Zimmer Kein Wasser ausser dem, das man für 6 USD hätte kaufen können Sehr kompliziertes Anmeldeprozeder für das WLAN Penetranter Duft im ganzen Hotel Rezeption gab Blatt mit Restaurantetempfehlungen: Genau 1 von etwa 20 hatte am Sonntagabend offen. Der Aussenbereich / Raucherbereich wurde nicht gereinigt, grausig

Breakfast was great, kids and adults both ate well, buffet was a little crowded but nothing unexpected & moved quickly. Happy hour each evening was good and the room was nice and spacious

Room service/on site food menu was a little limited and it would be great to have a wider variety for kids/toddlers who are more basic/plain eaters.

I liked the style of the rooms and the look of it.

I didn’t like the fact that I had to pay so much and was not able to relax. We tried to get in the hot tub and we were kicked in the back of the head by screaming children that were jumping from the hot tub to the pool. And hit in the face by beach balls. I would think that children would have certain times to be in the hot tub. Also I paid $11 every time I left your parking garage. Which is insane. Until finally after like my 4 th trip out one of your staff let me know I could have charged $17 for a 24 hour pass to my room. Nobody told me that. I was also given a 2 free drink pass at 6:15 and didn’t know I could only get them until 6:30 so I didn’t even get to enjoy. Your kitchen manager is very rude as well.

When we first got here it was very clean and spacious, then we laid down on the bed and it was so comfortable, and then we woke up in the morning for breakfast and it was the best breakfast ever at a hotel, staff was very helpful and friendly. We will always come back to this hotel in the future when we come here. Thank you staff at Embassy Suites

Pool was closed for cleaning so we didn’t get to swim, but we’re looking forward in the future to swim because that doesn’t stop us from coming back

Breakfast was great. Very clean and updated rooms with great use of space and ample seating/eating areas. Staff was very friendly and accommodating.

Pool was very dirty and needed some improvements.

We liked the happy hour drinks. It was a nice scene and great bar set up for hanging out. Made our stay very enjoyable to start the evening.

Nothing. All was wonderful.

The property was modern & nicely done, the bed was comfortable & suite was spacious, but the bad outweighed the positives

Do NOT recommend. Very disappointed. Severely understaffed, for what was spring break for TX, unbeknownst to us. Biggest issue was the 45+ minute line to wait for breakfast, many offerings depleted / slim selection, had to wait additional time to get clean plates & silverware. No coffee the entire time in the two main lobby coffee stations where the 45+ minute long line to wait to get into 'free' breakfast was snaked around. Lines to check-in, & to check-out, main lobby trash can overflowing & not cleaned up from check-in through check-out the next day; as well as the trashcan in the elevator lobby of our floor. Hotel desk clerk was rude & condescending when I calmly addressed the issue with most people waiting in the long entry line for breakfast should at least have fresh hot coffee available; she had excuse after excuse, none of which were valid since it all simply came down to management issue, not having sufficient preparation and staff for the full hotel. No apology or discount offered despite the well below par experience for even a budget hotel, not to mention for an Embassy Suites which is supposed to fall into the 'upscale' hotel category.

Breakfast was great just a large crowd when we were there so tables weren't getting cleaned off and dishes left snd they ran out of forks. But it seemed like it was an extra amount of people from the sounds of it. But for a free breakfast it was extra fabulous and top notch!

Not great parking options where u can easily get luggage to rooms. Had to park in street due to the pull up area was too packed and full. Then brought the luggage carrier clear out to our car. Not great options for getting a closer spot when the pull up area was completely full most of the time!

Absolutely NOTHING!!

HORRIBLE PLACE!! Took 15min to check in. Finally get to our room, only to be greeted by 2 fans and a soaking wet carpet. They tell us AFTER we call them that there was a spill earlier in the day. They didn't try to use towels or even swap out the carpet. Told us there weren't any rooms available, and they would give us a free night at any Hilton hotel. Which is all fine and good, but the room was trash. 2 towels for a room with 5 people. Had to call and get towels. No bedding for the fold out sofa bed. Had to call for that too. Sheets on the bed weren't even fitted sheets, and they weren't even tucked! This place is TERRIBLE! We couldn't check out fast enough! Will NEVER recommend this place and absolutely WON'T be coming back!!! Also... they claimed the manager wasn't there in the morning to approve the free night, but "assured" us that it will be taken cared of. Haven't heard from a manager or anyone else for that matter...

Breakfast was great really enjoyed it

Nothing everything was great

Breakfast at the Embassy in Amarillo texas was the worst experience. The pancakes tasted as if the were pre cooked and kept frozen because the edges were hard. The sauna is what i was mostly looking forward and that was not working. The pool was another thing that went out during my stay. Not worth the cost. Also the facility has a water fountain that was not working, makes the location look tacky.

Breakfast at the Embassy in Amarillo texas was the worst experience. The pancakes tasted as if the were pre cooked and kept frozen because the edges were hard. The sauna is what i was mostly looking forward and that was not working. The pool was another thing that went out during my stay. Not worth the cost. Also the facility has a water fountain that was not working, makes the location look tacky

Loved the cleanliness of the hotel. I felt very safe waking up and smoking at 3am. Staff was very friendly. A must stay in Amarillo.

Nothing

I like the spaciousness of the rooms, the happy hour and breakfast.

Our particular room was missing a hairdryer and they did not have one upon request either. The mattress was cratering in the middle and it made it very uncomfortable and the water pressure in the shower was very weak and made it difficult to get product out of my hair.

everyone was friendly.

check in took a little while but nothing too bad.

Rooms were nice and clean, heater worked well in room. The happy hour was nice. Breakfast is good. Omelets made to order were nice.

Hot tub was not working and dark green. Water pressure on shower head low. Did not have toothbrushes available.

Muito bom o quarto. Gostamos de tudo

The breakfast was great. Hot food and more options than most hotels.

Checked in around 10:45pm and restaurant and room service was already closed down.

It was a beautiful hotel with a nice atmosphere.

The parking was en extra coat

NOTHING - They overbooked & gave our suit away. So we spent 3 hours trying to find a place to stay after driving 5 hours.

EVERYTHING - they gave our suite away due to overlooking & we scrambled to find another hotel after 5 hours. Was midnight & had stay in Tucumcari NM to get a too.. HORRIBLE Booking on their part.

Location and room size

Our first stay the air conditioning was incredibly loud (kept us awake all night) on our second stay we had a dog barking in the room nextdoor.

Everything

Nothing

Location was great. Very friendly staff.

Parking off site or pay super expensive valet. I personally think valet should be free since parking garage is a block over.

At 9:30am on 9/2,I called the front desk and requested my room to be cleaned. I returned at 6pm and room had not been cleaned. Called the front desk and was told that they are not responsible for housekeeping and there was no apology or anything and she was quite rude. Very poor customer service.

motorcycle parking is the BEST