Best thing I could say is sheets & towels were clean.

Room was cold, bed uncomfortable, pillows thin & uncomfortable, no extra blankets in cupboard to deal with cold in the middle of Jan, slept in clothes 2ND night. Bathroom shower was just a hand held over bath which neither of us could stand in the ceiling was so low, not even a shower curtain. Photos sold quite a grand looking place but feeling was cheap. Food was awful. Had an inedible meal in the bar evening we arrived. 1ST morning felt like we were putting them out because we’d turned up for breakfast, staff could be heard effing & blinding &gossiping whilst we ate, didn’t bother with breakfast 2ND day.

The property was comfortable

nothing to dislike

the caravan owners were lovely New Year’s Eve entertainment was good

breakfast was very poor standard. sausages and bacon seemed to be microwaved, no butter on bread, continental breakfast was very limited. nobody asked us our name just gave us a key when we checked in. toilet door didn’t close as too big for opening. we left at 7am.

Close to Ruthin town centre. Accommodating and polite staff. Quiet. Good size room for the price. Parking available (although on this website it says there isn’t any).

A little more difficult with only having stairs to get to the next floor but staff did offer to help with luggage. Wifi wouldn’t reach my room. Breakfast was included but was very basic, although price was cheap.

It was a good size, clean room for the cost. Close to Ruthin town. Available parking. Staff were polite and accommodating. Quiet.

It wasn’t ideal to only have stairs to upstairs, but staff did offer to help which was appreciated. The wifi wouldn’t work in my room. Good price to include breakfast although little on offer.

Disappointed no fruit for breakfast and only white bread

It was far too hot in the rooms even after turning down the radiators

Cooked Breakfast was not available on the first morning managed to get cereal and coffee 2nd morning cooked breakfast was ok to be fair but milk had not arrived so no cereal

Information/arrive Tuesday afternoon told by receptionist restaurant was not open that evening,taken to our room quite nice receptionist told us continental and cooked breakfast available in the morning,next morning no cooked breakfast available offered an evening meal as compensation.

Nice traditional building and comfortable bed

Room was small, bar closed one hour before closing time, gym wasn’t available, and no chef so no cooked breakfast just cereal. Not a 4* hotel

Nothing

Everything. My room hadn't been cleaned when I arrived. They offered me a caravan instead. When I got to the van it was freezing cold as it hadn't been used all week . I had no towels coffee tea or toiletries which the staff eventually bought for me . I was 2 hours late for my wedding at the Ruthin Castle. I decided not to stay in the caravan and sort alternative accommodation. I have tried to ring the hotel all morning and had no answer as I wanted a refund .

room was very nice and comfortable. clean and tidy. the toilet is clean. good size room.

check in process and check out. no wifi to the room. you go to the room through the pub location is middle of no where no proper mechanism to check in or out

Food was nice

Junior staff need more training not helpful. Room noisy next to kitchen, needs btr clean and new mattress

Staff friendly. Lovely caravan site to walk around. Let us book in early

Food was of poor quality and not well presented. Poor selection of food for breakfast. Lack of dishes. Cereal boxes and used tea bags left on buffet table til next day. Had to ask if you needed the room cleaned/bed made etc and cups you had used to be washed. Three choices on the evening meal menu unavailable. Depressing rooms.

Second visit to this hotel. Exceeded my memories. Wonderful architecture. Six guests for dinner in the evening the main course was superb. Disappointed that our choice of starter was unavailable but that proves the freshness of the produce. Yorkshire puddings to die for!

Sticky toffee pudding was dry. Eaton mess needed meringue.

Staff friendly.

Very small cramped ròm. No wardrobe or closet despite room description. A television but unable to get any signal. Nowhere to hang a towel in bathroom. Washbasin in dark corner with no direct light from light fitting. No bedside lamp. Noisy from kitchen and bar service area - bottles slung into bin under window at 11.20 pm. Bed sagged. Wallpaper pealing. A thoroughly nasty room.

Very friendly staff and great service. Bedroom was nice. Dinner room and live music was great. Breakfast and service was great as well Outside play area for kids was awsome.

Was not able to get extra quilt. A mono block mixer tab would be nice to have, and it will pay for itself by saving water wastage.

everything breakfast was superb

property was perfect. Beautiful surroundings and scenery. spotlessly clean. very comfortable relaxed atmosphere. Very tasty food, breakfast was delicious! The staff were perfect , friendly, approachable and polite going out of their way to help in any way they can. A very good team that compliment this beautiful place. Didnt want to leave. we will be back very soon with friends and family. Highly recommend.

I really liked how friendly the staff were. I loved how cosy the hotel was. Lots of features. I loved the food!! My hubby and I couldn't get over the portion sizes and the quality of the food. Exceptional! Lovely view from our room and from the conservatory where you can eat.

Nothing.

Friendly surrounded by mountains

No hair dryer not a shower cubicle shower over the bath

Cute, friendly, clean, the steak was delicious, overall a great stay and for the price it exceeded my expectations. I booked a single room but arrived to a comfortable double bed!! I really enjoyed my stay. Thank you.

I had to ask a few times for condiments for the meal , some thinner sheets in the room would have been great as I was really hot but these are not a huge problem as i still enjoyed my stay and would recommend it.

House was lovely and clean

We didn't receive bfast as paid for and no discussion about a refund for it. Bathroom had a shower head but couldn't stand up in shower as ceiling low. Doors small and partner banged his head going into bathroom.

Beautiful location and very close to Ruthin centre. The staff were more than happy to order us a taxi and when we got back at night it was a fun place to be.

Can’t fault it due to the price.

Not a lot to say, last minute booking, needed a place to stay overnight. And very pleased with the location, staff, food. Basically overall there was absolutely nothing to complain about

Nothing to dislike

great, cozy place with great friendly staff 😊