You can't get a better location in the city of Antigua Guatemala. The breakfast was amongst the best I've ever had. It's one of those breakfast you will Remember. Initially I tried to book El Convento for the first night of my stay in Antigua and it was unavailable. I only booked San Rafael As a default. We were so upset when we had to leave and check into El Convento which I would give a zero out of 10 as they are nowhere near the luxury hotel that they claim they are. Nothing worked, mildew all over the tiles in the bathroom and they have a bunch of kids managing the place. Entire seating areas were left unattended with pillows laying on the floor garbage on the table and leaves on the sofas that hadn't been cleaned up from a windy morning. The mini bar had been ripped out of one of our rooms And they just made no mention of it and just left it that way. They must've run out of face towels so we had nothing to wash our face with. There was a bug about the size of a quarter that someone smashed against the wall and it was just left there.It honestly was one of the worst experience I've ever had. I think it stems from the fact that there is not an on-site manager going from room to room or seating area to seating area managing quality control. There is only one manager and they are basically sitting at the desk at reception and they look like kids who have never had any proper training. San Rafael is a place you will not be disappointed with. It will meet and exceed everyone of your expectations. Everything is clean and orderly and high and down to beautiful carpets from the Middle East an amazing artwork and landscape. Two thumbs up to the management and the owners who put that hotel together they should be very proud. Thank you again and if we ever return to Antigua we will most definitely book San Rafael. In fact I won't return to Antigua unless I can stay at San Rafael!

Nothing could've been better.

Breakfast and location were both excellent. Incredibly kind and helpful staff.

The only thing that could have made this stay better is if there had been a restaurant on the premises.

authentic old Spanish style with lovely antiques and tasteful furnishings

it was like a beautiful European hotel. staff was wonderful… very clean. good amazing

beautiful environment, extremely cosy and quiet despite its location in the core center of the city

breakfast used to be great. this time we had cheap bottle orange juice. disappointing.

Excellent location. Staff was very attentive to our needs. Great design. Breakfast was delicious. We had a great time. We loved it the hotel was not crowed like others. Thank you to all the staff!

Maybe a little noisy. My mom stayed in room 7. And could hear the neighbors next to her room (guest house) every night.

Location was great. Bed was huge and very nice.

I was quoted $180, but ended up paying $223 -- assuming this was just additional fees

Breakfast was good, lots of options. The rooms are a little dark becase not many windows, but there were lamps so its ok. It is really quiet and peaceful and the beds were really comfortable! It is my favorite place to stay in Antigua.

They used to have a really good restaurant but don't anymore. The only thing they offer is breakfast now. It would be nice if at least there was a simple menu throughout the day, especially if you don't want to go out at night if its raining.

this was a very clean and peaceful place. the beds were super clean and confortable

like this property overall

Beautiful grounds, excellent location, stylish rooms.

No air conditioning, weak wifi, surly manager Other staff were excellent.

Beautiful property, perfect location, wonderful hotel staff!

This hotel's location is within walking distance to many beautiful parts of Antigua. Our room was large and comfortable. We enjoyed the garden area daily and there were many sitting areas throughout. The temperature was comfortable inside the compound even when it was hot outside, which made it even more of a relaxing sanctuary. Also, even though the hotel is in the middle of the action, it was QUIET! Also, the complimentary breakfast options were delicious. On a practical note, the hotel arranged for COVID testing (required to fly back to the US) right at the hotel at the same cost it was to go to a facility and they also arranged a ride to the airport.

The staff were great, very attentive and helpful. Breakfast service was great!

No issues

Absolutely gorgeous property…gardens, fountains, beautifully appointed rooms. Luxury at an affordable price, delicious food, and friendly, helpful and polite staff, can’t ask for more! The property is close to all of the main points of interest. Will stay here again!

Everything. The customer service is outstanding. The grounds and facilities are well maintained. Our room was beautiful. The breakfast options were delicious. The central location made exploring town very easy.

N/A

I loved the esthetic of the rooms and property. The staff was very helpful and pleasing with all that we needed.

No complaints what so ever.

Simply amazing stay. Extremely beautiful courtyard that was very relaxing. Rooms are spacious and well decorated. Great location. Highly recommend

No alcohol available for purchase but there is a wine bar around the corner that sells discounted bottles to go. Plenty of bars in the area.