location

The location of this hotel was very good. Friendly staff and very clean rooms.

No spa or salon facility

Service by Mr Pandey of housekeeping did a fab job in cleaning room.

Please improve food taste. ITC has a good reputation for food in others cities this one should amp up the taste of food

excellent staff, Vikas Yadav looked after my wife up to arranging accompanying her on morning feeding of various street dogs. the management and staff are top notch and very attentive. there is nothing negative about the experience and we plan to return next year.

nothing. it’s an excellent location with a wonderful restaurants nearby

The Breakfast spread was excellent and staff always eager to serve

Breakfast was pretty good and choices were also available.

Some room service and pantry available in room should be included in room charges or not kept. At least paying so much for room and pay extra for pantry didn’t matched the grace of your hotel.

Quiet, central location, good staff, good breakfast options

location, customer service

food

Very good hospitality good staff food is very good

Breakfast spread was great Staff was very helpful & cooperative Pool was small but nice , kids pool was excellent Area is superb with lots of restaurants around

The taxi guy they have a tie up with is a bit dodgy, no fault of theirs but spoils the whole experience Food choices beyond the breakfast could be better too

1. Location - On the quieter part of Panjim - a short (200m) walk from the Miramar Beach 2. Rooms - Spacious rooms 3. Cleanliness - Excellent. Everything was spick and span 4. Complimentary Breakfast - very good (compared to Good rated in this website). A nice spread with Indian dishes being their strength 5. Restaurant - Again a very good though a bit pricey. 6. Service - excellent considering they served us dinner in restaurant beyond their closing hours of 11 pm. Special mention of Ms. Supriya and Mr. Harshal from the front desk and the restaurant staff 7. Price - Considering the fact that hotels in India are expensive, this hotel gives a good value for money. A few other big brand hotels in the vicinity costs much more

There are a few things, which if attended, could make this hotel from good to great 1. Policies - No provision of charging your meals to one's account (in restaurant or thru room service) unless you have made some advance payment to the room account 2. Housekeeping - Found stains in cups provided in the room and requested for a replacement. Also, a few flies flying during the was quite annoying 3. Wash Basin in the bathroom has some blemishes and needs renovation 4. Reservation - The hotel has two websites - one on its own and one thru the ITC hotels portal which is sort of confusing. Also, the reservation staff didn't appear to be too helpful and I went thru Booking.com 5. Professionalism - This is an area which can be improved through some training to some of their staffs. I did share an incident with the General Manager, who was very open to the feedbacks and has also reverted on the follow ups initiated 6. ITC Brand - This was my first encounter with a Fortune group of hotel which belongs to the ITC - the name which carries high expectations. Though this may be the "comfort" range, the brand can consider some small facelifts to make the customers feel a bit pampered

Location was good. However I didn't have breakfast in the Hotel.

Food prices are high.