easy location and excellent shower room

stairs and landing a bit dark. remote didn’t work for Tv. smelt a bit musty

Super friendly staff, very comfortable and clean room, very charming place and well located in beautiful Surbiton

Everything was perfect

Location great and staff very nice. We arrived late and they still fed us (at 10.30pm). Very clean and new bedding and towels. Comfortable bed.

The entrance through the back of the pub was a bit grotty, and my room was very small. Some items recently and nicely updated, others rather old and tatty.

The Properly Was In A Nice Part Of South West London Close To Heathrow And Central London

Accessible Access Was Poor The Pub Has The Rooms Above The Pub And Up Two Flights Of Stairs Some Confusion In Terms Of Bedrooms Available Departure Was Out Of A Back Gate

Clean bedding and good quality towels

We booked two double rooms. We were initially shown to one double and one twin room. The twin room had two windows and looked out onto a busy road. The curtain poles had fallen down with net curtains attached and no effort had been made to reinstate them. We complained and were shown to a double room. All 3 rooms we were shown were shabby. There was a bottle wedged under the window to keep open. In one of the rooms and the curtains didn’t meet properly in the other room, it was noisy both from traffic and people frequenting the bar until 2:00 am in the morning! We were woken by Housekeeping chatting outside rooms and banging about very early in the morning. There was no remote control for television and there were wires hanging from the television in one of the rooms. Carpets were old, worn and not very clean. Wall mounted power sockets were loose. Access/egress when bar was closed was via dark dingy corridor that led through the kitchen into an unkempt back yard. No reception area or means of contacting staff out of hours should it have been necessary. No hairdryer. Nowhere to hang a towel. Dispensers for consumables (body wash and shampoo) were empty and we’re not checked or replenished by Housekeeping in one of the rooms. Housekeeping left one of the room doors open on the latch all day after servicing the room, fortunately we had no valuables with us. Evidence of water marks and damaged plaster on ceiling in one of the rooms and where wall paper had worn it was just painted over.

great location fantastic pub,wonderful landlord

The rooms above a busy pub are in a great location, and the downstairs bar was full of buzz for the weekly pub quiz. Also serving great Pizza. The room was very clean and the beds were super comfy. It was great to have tea and coffee making facilities in the room. The shower cubicle was nice and big though the water pressure could have been better.

I arrived when the bar was busy, but felt very frustrated when the bar staff repeatedly ignored me in order to pull pints for the locals, so check-in was not great. The entrance to the rooms was through a very unpleasant rear entrance and grotty corridor. The windows in the room didn't open, so it was very hot and airless, however I was able to get a fan after asking a few times.

it's a fair trade, in terms of what you receive for the money you spent. Well positioned in Surbiton, near restaurants and facilities and 3 min walking of park and green area. Nice and helpful host.

the entrance on the rooms area.

The place was clean staff was very helpful plus great location right in town

Had trouble getting out from the room like the hallway to the pub

we stayed here for 2 nights. it was clean and comfortable.

Great location. Friendly staff. Clean rooms. Comfy bed.

Nothing really

Great location, friendly staff, good pint.

Nothing noteworthy.