Great location.

Toilet and shower room is small.

nice staff, good service and amazing hot spring

not a lot of ppl at the onsen

old and futon not comfortable.

Great staff members, good location. Confy Japanese style rooms. Lake view.

Nothing

service and the view

Hotel staffs are friendly and price is fare.

This hotel need to be redecorated.

Excellent view of Lake Akan and Mt. Oakan, nice onsen in the basement as well. Very close to Ainu Kotan and restaurants closeby.

Staff seemed ill informed on process to get bus tickets, I wasted a trip to the bus center - note you can pay for the ride to the airport on the shuttle itself

Nice outdoor onsen, view from room of the lake. Breakfast is good japanese breakfast, little western options, but nothing to complain about

It was a bit too expensive for what it offered ultimately.

Location was excellent, right next to Lake Akan with our room having a lake view. Free soft serve and coffee was an excellent bonus, and the staff were very friendly. Rooms were traditional futon and clean and there was an amazing included onsen.

The floor was kind of uncomfortable even with the futons. The air conditioning did not work in our room and there was no hot water in our room until we called reception to fix the issue.