The bungalows, the lodge, and the grounds were beautiful and well-maintained. The location, and access by boat, is enchanting. However, the rooms do not meet the standard of luxury you would expect anywhere else for the same price. The bathroom, for example, was worn down, and the shower really didn’t have hot water. It felt more like glamping. So, what you are paying for is the experience - all meals included, pick-up and transportation to and from the airport, the guided activities, and the equipment (they provide the rubber boots that you absolutely need for walking in the jungle). But still, it seemed considerably more expensive than other eco-lodges in the area, and I’m not quite sure if that difference was justified. I will say that all of the staff members we came in contact with were wonderful, especially our guides Eddy and Winter, and also the kitchen and wait staff.

The director / administrator seemed a little shifty. He came out and greeted us our first day and said a few words in English, but he seemed to prefer dealing with us through other staff rather than directly, even in Spanish. And, why is this place charging extra for wi-fi? I get that there is a price to bringing civilization to the jungle, but at the rate they are charging per night, it should be included already. It seemed a little cheapskatey to charge an extra $10 per PERSON to use the wifi. Not only that, but they asked us to pay our accommodation fee and extras via an online link. So, I need to access wifi to pay my bill, but you’re also going to charge me extra to do that?? Furthermore, when booking the accommodation, I had to provide a credit card to hold the reservation. So I naturally assumed that the lodge has the capability to process credit card payments. But instead, they are sending the customer a link to a third-party platform that charges a service fee just to process the payment, plus an additional 12% fee to pay by credit card (rather than bank transfer). WTF? When we went to ask if there was any way to pay the hotel directly with a card (as in any normal establishment) to avoid those outrageous fees, we were told sure, no problem. So we gave a card to pay, and they confirmed the total with us, but they basically just used a cell phone to access the same third-party platform which added in all the extra fees anyway, but without our agreeing to it, and they ran the charge. A long discussion ensued, and the director (through another staff member - he did not come talk to us directly) said they would refund us the difference (the added fees). However, we have yet to see that refund. I get that there is a cost to using credit cards in the jungle, but if you’re running a place like this and catering to foreign tourists at foreign prices, then you should invest in proper credit card processing tools or else just absorb the fees.

Great location,very good food,nice activities with knowledgeable guide,saw a lot of birds and insects.

The place is very beautiful and the staff very helpfull. Our guide, Wilson, was very knowledgeable and had a fantastic ability to spot even the smallest insects. He was a good guide and it was easy to see how much he loved the rainforest. We liked that there were activities most of the time.

Our programme was changed several times and this was not optimal. We should have visited the Kichwa family after breakfast, but then had to wait for two more guests to join. The consequence was that we visited them in the afternoon and had at meal there just about one hour before our 3 course dinner at the lodge... We felt that our programme always was changed to satisfy other groups, it was a strange experience we hadn't expected at this place. The last day the electricity was gone so they had to start the generator just outside our room - not exactly jungle sounds. But that is what happens.

the location was amazing, food and staff were very friendly and lively people

The lodges needed a little bit of maintenance, nothing serious whatsoever

peaceful beautiful relaxing

Eduardo was a pleasant and very knowledgeable guide who adapted the program to the interests of the guests Good and varied activities Lovely location with very beuatiful surroundings. We saw Squirrel Monkeys and Golden-mantled tamarins right from the lodge and also heard Howlers.

The lodge did not know we were coming even though we booked through Booking.com, so it seems like there is a problem in the communication between Booking.com and the lodge.

Very comfortable and relaxing stay. Staff were very friendly.

A lot of spare time

All the staff were very friendly and helpful. Our (independent) guide Henry was excellent and an asset to the lodge. His knowledge of all the plants, insects and creatures in the jungle was amazing!

The staff on the Coca side (at Hotel Oasis) were friendly but inattentive. We were initially unsure if they were even associated with the lodge and there was no signage to indicate that we were.