La cama excelente

El bar, largas filas bajo el sol

La comida rica, es un hotel pequeño pero la comida 10 de 10, la ubicación de la playa es la mejor solo que había medusas y no había personal que se dedique a quitarlas de la playa, yo y otro huésped nos pusimos a limpiar, una sola alberca aun así muy disfrutable.

Los bares, las bebidas muy rebajadas y los que atienden no son amables, cuando preguntas una duda te contestan mal, deberían de meterlos a.un curso de atención al cliente. Tampoco me gustó que cuando entras a los restaurantes te piden que les enseñes el brazalete, a la salida tampoco me gustó que me pregunten si me llevo algo de la habitación, osea quien creen que soy. Las habitaciones un poco descuidadas o viejas pero están muy limpias. Me quedaron ganas de volver pero esos detalles desagradan. También hay poca amabilidad en la recepción parece que odian estar ahí y ver gente a diario

La comida y las instalaciones

Las filas para servirte un vasito de cerveza hasta 10 min de espera. en el hotel te cobran por aparte el internet todo muy bien había un personal de salvavidas que no tiene mucho tacto para dar las instrucciones a la gente. Solo un poco más de empatía al darte las indicaciones

I really enjoy the pool and definitely one of my favorite things to do was going to the snack bar.

We need to leave our transportation away cause the place does not have enough space to park it aparentely.

Great staff. Very nice and polite. Some language barriers but was ok.Hotel was clean most of the time. Could use some cleaning under the beds. Had a cockroach in our room. But we understood this happens sometimes in hotels.

The food was subpar and very repetitive. Got to the point where I was only eating one or two things that were put out. Ate out of the hotel many times. The snack bar was terrable. The ala cart was also sub par..The bar service was very slow especially at the pool bar. It was quite frustrating waiting for a bunch of kids to get drinks in front of me. We bought some shrimp on the beach and we were told we could not eat them near the pool. There were many nationals bringing coolers and bags and eating and drinking by the pool. This was upsetting . The tv did not have enough English channels. Did not like that we arrived at 630 am and could not get out wrist band until noon. We understood why we could not get into our room but now after traveling all night we had to go out for breakfast ..

The food and service was great

We were quoted thru booking.com a price of 952. Canadian but we were charged $1269. Can. I have inquired about this and was told it was the difference in exchange rate but I don’t believe this as the exchange rate does not differ by 30%. I have used booking.com for many years and feel they should have paid attention to my complaint and done something about it. I will reconsider before book8 g thru them in the future.

Food standard was below our Expectations.

Food!

breakfast was good

need more variety on food for lunch and dinner