We were disappointed by how dirty and worn the lobby and elevator was. The one staff member on site was a young guy that didn’t seem professional. .

More clean, more clear about the free drinks (that was super confusing and misleading )

Terrible check in. Reception person not there. No parking was not told street would be closed for parking and i even asked via message...no reply. Cost extra 120.00 for that. No bedding for pullout couch. My friend slept with towels over her. Ppl above swear moving furniture fron 445 to 645. No one to call to complain. It was terrible stay!!!

All of above. Wrote in wrong area.

The decor, ambiance and cleanliness were great. Room was large and nice. This hotel is a block from Wrigley field.

There is no staff at this hotel other than a front desk person who was only at the desk once in a while. Remote check in left a group of people standing outside trying to figure out how to get in with no one answering the doorbell. Bizarre lockboxes outside with room keys. No parking or valet. No staff at night, front desk guy left in the evening. This felt very unsafe as I was staying in the room alone. The restaurant was permanently closed as was the outdoor patio. No room service or guest info booklet of any kind in the room. No room service. I never got any WiFi info. This felt like a very nicely decorated, extremely expensive hostel ($500). The whole thing was very DIY and felt like a scam. Ultimately, my stay ended up working out but I don’t understand how they are in business.

Comfortable beds

Locked location and unable to access property to check in.

Location and clean, comfortable room!

The guest service staff was not easily accessible.

Comfortable and close to Wrigley Field.

Very little staff during the day. And the staff that was onsite, didn’t speak English. Made it difficult to get items needed. But they did have someone after 4pm.

Location

Check in was difficult. Staff could not understand basic English. Room was not the one expected. . Extra charges after check out.

Location

I could not get early check in

Great location!

Unable to check in on-time. Difficult to reach staff. You get a single bucket of ice with 2 waters & 3 cans of pop. You don’t see/hear from staff again.

Location is great for Wrigley field and had a balcony.

Room is small and couldn't charge phones by the bed.

Location. Simple room.

Not really anything.

Room was very nice

No people. No staff. Hard to get access key to get in the building. They didn't give good info on how everything was done. Response time was way too slow

The close proximity to Wrigley Field.Also the baseball theme throughout the hotel.

We had to leave abruptly at midnight due to safety concerns. Very loud pounding and thumping started to occur all around us and we did not feel safe. We quickly packed all of our belongings and left. We found a police officer outside who was able to escort us to our car to leave as it was late at night. Would never return, as a single mother traveling with my daughter this was horrifying.

location

no on-site personnel

I liked the privacy. Location

Guest services, although not on site, didn’t have Wi-Fi information available in rooms, had to text to get. Styrofoam cups for coffee and no milk alternatives for a place that charged 250/night is pretty cheap. I don’t drink soda and there wasn’t an alternative besides water for my complimentary drinks. The fan in the bathroom was broke and so were some of the coat hooks in my room.

The hotwl wasnt that bad

The staff that do not even work.at the location are rude and good luck.if your key stops working they make you pay morr money before giveing code for roomkey they dony answrr the phone there rude and housekeeping comes at 3am you here evetythi g through the walls they are 100% not there and watvh you on the camreas nice concept but need nice friendlier staff oh and watch ypur accpont they add extra fees and font return deposits they charge your deposit like a charge and want answer you when you call for explaition onky text so be careful yhey cheap rate id seff onky a trap

Nothing to be honest

Fist of all.this is a nightmare they charge all.kimfs od secret fees along with tge favt that there is nobkdynto check you in its all.done over the phone wje n they fill.like answeing aswell as they have attuides withnyou good luckmif you can undertsms them the hosye keeping is there at ,3 am and loud these are not sound proof rooms fyi

Check in process was incredibly frustrating—there was no front desk staff which was not clear from statements on the website in confirmation emails. I feel the price was extremely unfair given the lack of attentive staff, lack of fridge/ice (was assured there was ice in the basement, there was none), lack of microwave in room, uncomfortable beds, lack of parking.. I am extremely disappointed and feel I wasted my money.