A smooth booking and communication process and a very responsive host. The property was well equipped and comfortable and extremely convenient for our specific needs and als it's proximity to the delights of Kew and Richmond.

Lovely accommodation in a quiet street.

Well equipped but could use another lamp. Perfect location; close to National Archives and Station.

My husband and I spent almost 10 weeks at Rosie's place. The location is terrific, we walked along the Thames path, visited excellent local hotels, restaurants, joined Kew Gardens and the swimming Pool at Deer Park. walked to Richmond (great shops, restaurants and local theatre there). There are many buses and Richmond, Kew and Kew Bridge Stations link you with most of greater London by train. The home is cosy but adequate with a washing machine and wifi, which works well. There is a problem drying your clothes as you cannot use the sunny lovely garden shared by the 5 flats in one building and there is no clothes dryer. Another down side is there is an aeroplane overflying the area one per minute as it is on the flight path of Heathrow. You learn to live with this. We really enjoyed it. Rosie is a great property owner and a good person. Rosie please change your black floor mat in the living room! Thank you Rosie! Sue and Mark Lazarus

We've enjoyed our time at this beautiful place - very neat and nicely furnished. Rosie was a very friendly host and she took care of our well-being. Supermarket, train station, pubs - everything is in walking distance. Top place to stay. Thx Rosie

Lovely flat in a great area. Rosie is very friendly and helpful. Our flight arrived early in the morning and she suggested a great place nearby to have breakfast and we were able to check in as soon as the cleaners had finished. The flat is comfortable, nicely furnished and has everything you need. Would highly recommend!

This is the first time that we have been VERY disappointed with our choice of property from HomeAway and its associated companies. Although parking is unrestricted in the street, finding an empty space is a lottery. The owner indicated that either she or the cleaner, would meet us, this did not happen. We were also told that milk would be left, it wasn’t and we therefore could not even have a cup of tea after our journey! We found that the pictures on the site must have been taken at least 15 years ago, judging by the fact that we could not see through the front windows due to overgrown vegetation and the net curtains and blinds were dirty and torn. This apartment requires a complete redecoration or drastic spring-clean. We were requested [in the small print] to leave cash for the cleaner, which we did VERY reluctantly due to it being in the contract This is supposed to be a self-catering apartment and yet no microwave, small plates, egg cups or usable casserole dish are provided. There is no draining facility next to the sink or place to hang tea towels to dry. We found that although bed linen might have been changed, there was an ugly stain on the mattress and the actual pillows were grease stained and visible through the case. The bed was king-size, but the bedroom itself only just, by about 30cm each side. The garden was unusable as the grass was not cut, there were overflowing bins, empty boxes and discarded equipment. In the lounge, my wife hurt her back when sitting down on the sofa. There is a wood support right in the middle of the “upholstered” seating area, with only the seat covering over it and no padding. This could be extremely dangerous. We booked for 3 nights, but we are use too much higher standards and left after only 2.

We had a enjoyable stay. However, the shower screen is too short to prevent the water splashing on the bathroom floor during showers.

Although we did not meet Rosie our host, her quick response to our exchange of emails was so helpful & knowing one could telephone at anytime.was reassuring enabling my husband & I to have a perfect stay in Kew.

We enjoyed our stay at this flat in the Richmond area of London. Although smaller than we anticipated, we found that it worked for us as we were out and about most days. We loved the quiet residential neighborhood to come home to at the end of each evening. The housekeeper had not only prepared the flat with clean linens, but left us with milk, orange juice, and fresh fruit. Very nice touch and very helpful as we were getting our feet under us. We had a place to park our car, plus it was about an 8 minute walk to the Underground Station to ride into London. We enjoyed being close to the Thames River and especially Kew Gardens where we spent a lovely evening. We wanted to be somewhat close to Heathrow airport so we could get there easily at the end of our stay. Although we could hear planes overhead during the day, things quieted at night and our sleep was never disturbed. We could not have asked for a better location in every way and we could not have asked for a more accommodating hostess than Rosie. I would highly recommend this flat.

We very much enjoyed staying in a neighborhood setting, and being able to walk to the restaurants and pubs. People were very friendly, and we felt immersed in the British culture. We were also able to easily get to public transportation (tube) to get to London, and its countless interesting sites to visit. The flat looks exactly like the pictures, and was clean and tidy. I especially appreciated the fresh linens on the bedding. We really enjoyed our stay, and would definitely recommend this property to someone who prefers a quiet atmosphere, but also wants to be able to go into London to see the sites. A great place to stay, we had everything we needed, and had a wonderful time in town and in London.