Netflix on the tv

The bed was not comfortable The bed sheets were dirt with stains

Upon arrival, I encountered an extremely impolite lady at the reception who checked in my sister before me and did not request any ID. But when it was my turn, she demanded my ID. I politely inquired why, and she immediately began mocking me and making faces. I asked her what the issue was and reminded her that I am a customer who deserves an explanation as she had not asked my sister.. at that moment, all broke lose. She continued to be rude, claiming that even if I reported her to the manager, nothing would happen as they were close. Feeling uncomfortable with her behavior, I was shocked when she started swearing and telling me to leave and go book somewhere else i asked wat are the reasons. I asked if she was sure about that and asked over 5 times if the manager allowed her to behave in that manner towards customers she said yes without hesitation there was people in the bar i felt very stupid and upset as i was looking forward to enjoy my weekend away ..Despite wanting to depart, my sister asked me to stay. The lady at the reception appeared intoxicated and continued to mimic me and told me to F..off. This unwelcoming experience has left me feeling scared and traumatised, prompting me to report this incident to the hotel owner I recorded this incident as I felt this was total unfair for me and jus incase she switched her behaviour to blame me ...at the end someone else came and checked me in it was so upsetting to be put in such a situation...the lady who served me then apologised but I still feel I should have never been put in such a atmosphere..and I want that receptionist to apologise to me because her behaviour is uncalled for and should not work with public if they can not serve them appropriately.

It was clean & staff were friendly & helpful, room was basic

No tea or coffee facilities, which are needed & was a bit of a let down

Pub was nice and staff are lovely. The rooms are basic but clean.

The windows in the room were locked. That made me uneasy because it’s an escape route in case of fire. No tea making facilities in the room. We went to order breakfast which is advertised but was only offered an egg or bacon sandwich. Still no cup of tea offered.

The staff and entertainment were amazing

The sausages🤣

The staff were so lovely

The room was very tired and need a face-lift, Toilet seat was very loose Bed was very uncomfortable

Staff couldn’t fine my booking Items in the room was broken, screws hanging out of the walls extremely dangerous considering we were in a “family room” No blinds or curtains Broken shower Tv turned on but no channel also no remote

Massive bar

Staff were less than approachable, abrupt, felt like abit of an inconvenience. Room was very very poor. Didn’t explain check in/ check, or if we wanted to come in late (we were attending a wedding). We asked before we left to go to the venue only to have said we need a key to the front door of the pub it’s a good job we asked. Only reason we didn’t complain was because of the price I’m aware you get what you pay for, but the room was honestly awful. Door wouldn’t close properly, leak stains covering the ceiling, mattress was like cardboard pillows like paper, holes in the walls, radiator wasn’t even attached to the wall it was just balancing up the wall from the floor. Tv didn’t work due to signal issue I presume. The radiator was also covered in what looked like slime. The photos attached look a lot better than in person.