It was a great experience, everything we needed was there it was nice and comfortable

I wish I could give this owner a good review…. However, I booked a cabin back on March 8, 2022, & they cancelled at 11pm the night before check-in BY TEXT. There was a weather related issue that affected the usage of water in the cabin, it was promised to be restored by 5 on 12/27. My check in was12/27 at 4, my family wouldn't be arriving until 12/28, instead of offering to push back the check in, I was only text messaged that the owner cancelled my reservation. They refunded the amount, but I was not able to see that money for up to 14 days. My family members took off of work, I was unable to book a stay even slightly similar to the cabin rental I had booked. The sad part is that the owner would not even answer their phone to discuss, address, or problem solve to see or offer a solution. They instead text messaged and seemed to have chalked it up as a small loss for themselves. There was no empathy, no apology for the position they have put me in and it was just really sad. I pray that they are never in the position they put me and my family in. I am sure to the owners of the company, we were just one customer that didn’t work out and they will make up for it in the summer with their cabin rentals. But to my family, we were in a position of scrambling to find something so that we could celebrate Christmas. I was looking forward to treating my family to a Christmas experience in this cabin, it is one of the SIX cabins that show to be wheelchair friendly (note: this cabin is not ADA ) — we were going to make it work, I had to book in March because the 6 cabins in this area go quickly and there were only 5 at that time. My suggestion to the owners: do better, be better… your customer service is lacking tremendously. To the families considering renting a cabin, you will want to note that compassion is non existent and the respect to the customer is also not there. It is one thing to take pride in your company & product, but I think this is a big indicator that the pride has worked out negatively for this owner, they are so prideful they cannot apologize. Unfortunately, I have the text messages to prove that the compassion is lacking for the consumer. I called three times after receiving the text to work out a solution. But they didn't even have the respect to answer their phone. I am embarrassed I was that desperate. I know that it has certainly opened my eyes as the customer, if you are booking w/this owner, make sure you have a plan B lined out.

Our group loved this house and it was perfect for our stay. Would definitely stay there again!

Everything about this rental was top notch. Nothing was spared. From the bedrooms, living area, covered porch around entire cabin, to the hot tub we were totally satisfied. It was a perfect time and my family could not have been any happier.

The cabin was amazing. It is very beautiful, well built, great layout, and plenty of great windows for viewing the outdoors. We enjoyed sitting out on the patio the most, it has plenty of seating for everyone. Great location for convenient access to shops, food, and entertainment. The roads into the cabin can be a bit rough so take your time if you have a lower sitting vehicle. The host is very responsive which is appreciated. We had a great time.

We really enjoyed the cabin, we were a little disappointed with all the spider webs outside. We live in a rural area, you can spray for bugs. We could have used some Kleenex and some Tupperware containers. A wine opener would have been nice to have. Overall, the inside was clean and comfortable.

The house was beautiful. Air hockey game had to be repaired while we were there, and PacMan game was missing a control. Cornhole game needs new bags, and pingpong room had no ventilation. Roads in neighborhood were awful! Drive slow. House was well equipped. Property manager was great, but working with VRBO was disappointing. Poor customer service.

My Wife and I observed the pillows had yellow stains on them and the comforter on the bed had Glitter all over it. The Game Room down stair outside was dirty, and the Refrigerator was leaking water which caused a bad odor. For the amount of money spent I expected better accommodations. Going back again is questionable...