Everything was great!

Upon arrival the Vrbo only processed one of my rentals. The property said it’s better to book directly through them.

Registration was terrible and wasted over an hour of our time. We never did get a parking pass. The condo was spotless and perfect for our weekend!

The owner was responsive while I stayed and promised to reverse the extra pet fee as I was charged twice... it has been radio silence since and I have not gotten a refund. Hope you will make it right or will never use VRBO again

We traveled for business so we had no time to enjoy the amenities other than the restaurant (which was great bc they offered a 10% discount for conference attendees). The room was perfect although it faces out toward the road so you could hear a lot of the traffic noise. We were exhausted though so we slept right through it. Convenient location!

The staff and all the facilities were great. Many thanks for the Veterans of Foreign Wars discount at all the places to purchase "stuff".

Excellent. Entrance door needs work. When sliding keys, door didn’t always work/open.

The property was neat and clean and perfect with small kitchen area. Resort offers many amenities.

This property was amazing , the owner was even more amazing . All the amenities provided were well worth it including the draft restaurant . I also added an additional night and the owner was quick to respond and accommodate. I would definitely stay again

Service extra, very clean , near from Universal, quiet place

Unfriendly staff, cards did not worked on 2 times and delay us to entering room 20 and 35 mins respectively, whirpool not cleaned, golf carts to rooms to slow, poor parking, too busy registration.

The room, the resort, the area sits right in downtown, just a great place to relax and unwind. Definitely a first choice place to stay.

Relaxing

Check in took a long time. We arrived at midnight and waited 20 minutes to check in(which took another 10 minutes although I pre paid for the room). I was then told I had to come back by 10am the next morning or my key would be deactivated. This was stressful after a day of travel. The next day, it was a ploy to try to have me sign up for time share. So after 5 minutes, I was on my way. They advertised Starbucks was in the lobby but it a small cafe that sells Starbucks coffee and was poorly staffed. There is a hospitality desk but after several visits, realized no one really works this desk. The grounds are very clean. We enjoyed multiple long walks. The pools and hot tubs are clean and well maintained. There are no towels at the pool areas. We enjoyed our time at the restaurant/bar called Drafts. Food was great. Stayed for happy hour and sat out by the fire pit which was awesome. Poorly staffed, no one taking our orders at the outdoor area. Had to keep going up to the bar and waiting and waiting. One man guitar player was very enjoyable. We ordered pizza for the room. It was delivered promptly and was excellent! Enjoyed shopping in the Marketplace and took home some souvenirs. I would return here in the future. It is a very central location with access to all parks and shopping.

I stayed here for six days and I did not enjoy it at all. The room was not clean. The shower stall was gross. I do not think that the artwork had been dusted or cleaned in over a year as it was filthy. I only received housekeeping and clean towels for three of the days. When housekeeping did come, they did a horrible job. There was a large piece of lint/string on the night stand when I arrived and believe it or not, it was still there when I checked out. Did they dust/clean around it? The toilet paper stayed on the back of the toilet....never replaced it on the toilet paper holder....but threw the empty cardboard out. The Internet was shady. The parking was horrendous. Prior to booking I asked about the parking because of a disability. I was told that there were handicap spots and parking would not be a problem. There were two handicap spots that were always full near the entrance to my building. One evening when I returned home from a church event, I had to park two buildings away because all of the handicapped and regular parking spots were full. As someone with a heart condition this was a problem. I finally waved someone down in a golf cart and asked for a ride and in turn, they proceeded to Give me directions how to walk to my building. The air conditioner was loud but not effective. In two days, it never made it to the temperature that was set. The staff.....50% were not very friendly, boardering on rude.No one says good morning and why would a guest have to fight their way on to the elevator with maintenance workers? On the second night, I saw a rodent near the ice machine so no more ice for me. It was a disappointment and my request for a refund was exchanged for, “Why don’t you take a tour to purchase a unit”? Really?

I was in Orlando for a Trade Show at the OCCC and the room was located 15 min from it. Excellent room service. I would definitely go back. The owner was available everytime I had a question.

The owner did not provide the rental location and property advertised. 1st we were given wrong conf # , and did not get the location we booked online BOOKED ONE WEST-GATE LOCATION AND RE-ASSIGNED TO ANOTHER PROPERTY 25 MIN away / AND THAT WAS AFTER WE WAITING IN LINEAT OUR CHOSEN DESTINATION FOR 30 MINUTES . false advertising - REQUEST REFUND!!!

3rd room was great as previously visit. Lots of updates being done. Questionable check in. Very long and confusing. Associate that help me was very confused.

The hotel was beautiful. The room was clean and the studio villa was plenty of space for two people. The walls were thin, so I could see where it could be loud but that didn’t affect us much this trip. The hotel staff was incredibly accommodating and the owner who checked us in was so helpful and knowledgeable. What I wish I knew: with traffic, it was about an additional hour from getting a check in voucher off-site then checking in at the hotel. Not bad as long as you expect that additional time. What I wish we would’ve done differently: we bought universal tickets (2 park, 1 day vouchers) from bargain world and still needed wait at the ticket counter at the park. The tickets being sold at the park were only $4 more, still had to wait, and included the third park. Overall- everyone was really nice and I would definitely recommend and rebook this site knowing what I do now!

The only complaint was the check in process. It was a bit overwhelming for me.

Location and quality were awesome for the price. I saw a lot of people saying it was very loud, but we didn’t have any issues with noise. Complimentary shuttles to the parks as well was really convenient as well.

We enjoyed our time here. Had been here several years ago and was not disappointed. Great location, great staff and great stay!

Overall we liked the room. It was clean and had everything we needed. That being said I won't stay at the property again. It was extremely noisy. Music was playing at the pool until midnight. Kids were yelling and screaming until then too. (We have an 11 year old and 14 year old and even they agreed it was too noisy) We brought our dog with us and payed the pet fee through VRBO, but when we got to the resort they wanted us to pay another $170 for the pet fee and told us we shouldn't have paid for it in advance and that it was to be paid directly to the resort. Long story short, the resort waived it, but it was a hassle. Also, we couldn't go straight to the resort to check in. We had to go to a separate location to get a check in voucher to take to the resort to check in. I was also heavily urged to do the tour of the property to receive cash/discount tickets. I was so unhappy with the lack of sleep I was getting due to the noise at night that there is no way I would do the tour...not even for discount tickets/cash. I don't want to give the room only 1 star, because it was a nice room. It just needed to be at a different place.