Wonderful place if you want relax and enjoy nature

We booked and prepaid six nights stay half a year in advance. Our booking was done wrong and did not state that we have two families with seven chlildren under 11 years. We sent a clearing message to property owner on the time of booking, throug booking.com system. The owner did not received it. When we traveled to Latvia the property owner first said that we can not stay, then made a proposal to pay another six days rent for addition to approve the childrens stay. We couldn’t accept that and were forced to leave. The property owner decided to refuse to return any amount of the prepaid money. We did not receive any service, lost 6-nights rent and our vacation plans were ruined. One thing is that booking.com did not forward our message, another is that we made a mistake against the booking.com rules, but what i regret is the lack of understandig and the outcome for us.