The condo was really nice and away from the strip but close to everything is across the street from Dollywood so convenient to everything. Definitely would recommend and would stay here again! /

Location was great! Condo was clean and spacious. Would stay again.

the property was generally clean and organized. however, the building is not insulated sufficiently as i could hear conversations from the room beside me anytime someone was in the room talking. any activity above us was incredibly loud and distracting, even when they weren't running or stomping loudly. it is a nice facility but there needs to more sound barriers/buffers internally. the shower head wall, in the smallest bedroom, had a hole and deterioration in the wall that needs repaired as well.

My family rented this condo for Christmas vacation. 6 adults, 5 kids, 2 small dogs. It was very spacious, absolutely the cleanest rental we've ever stayed in. Immaculate, spacious, beautiful. However there were a few quirks and one big issue that would prevent us from renting it again. The electronic code box batteries died, not even upset about that one, it happens, I called the service number and maintenance was quick to come out. So customer service was great. They also called us a few days before Christmas to ask about kids and made them all little goody bags. These small acts mean a lot to kids. Two of the bedrooms had breakers and gfci outlets that kept tripping for seemingly no reason. Took us a while to find the gfci. The ceilings are paper thin and every time the upstairs people moved it basically radiated the sound downstairs. Gas logs didn't work. Water in the kitchen was froze all weekend so we had no water in the kitchen sink or dishwasher. I could maybe overlook this one because it was so cold that weekend, wind chills in the negative, but at the same time when you're paying over $600 a night I guess I would expect everything to be better insulated. We had tons of dishes from Christmas dinner for 13 people and had to wash them in the bathroom sinks. Now for the big one. The main exterior door opens directly into the bunk room. One could assume kids will be in the bunk room. That's the case for us. Well the only lock on that door is the electronic code lock. No inside locks like a slide lock or deadbolt. Nothing to keep small kids from leaving and nothing to keep the door from being opened by just anyone with the code. Maintenance had to come out early Sat morning and I was not comfortable with someone having the code to walk right in while my kids were sleeping. No shade to the staff but we all know what recently happened with a delivery driver and so you just never know. So I didn't even feel comfortable letting the kids sleep in that room which made it useless. No point renting a 4 bedroom condo if one room isn't usable. I don't understand how this has been overlooked, the back door onto the patio even had a slide lock. On the subject of the bunk room there was also an adjoining door in this room to the unit beside this one, again no deadbolt or slide lock. If not for the issue with the bunk room door I would most definitely rent here again. Beds were comfortable, nice blankets. Plenty of towels. Great customer service.

Plumbing was stopped up when we arrived, fireplace not working, maintenance unclogged toilets, but it over flowed with waste later that night. We had to buy cleaning supplies to clean. Issue resolved the next day asked to change rooms twice but they refused saying they didn't have anything but didn't offer to try to find us another resort. Advertisement said indoor pool, but when we wanted to use it it was not operational because a tree had fallen in it, but they still had it advertised. Final straw was waking up to bug bites all over my body. Spent 2 hours waiting to see Dr paid 38.00 co pay and got a steroid shot for bed bug bites. Sent the report from the Dr to the management, he said there was no way to tell if they were bed bugs despite the DOCTOR'S report, and I was the only one to have them and the only one sleeping in the bed and it was only 20-30 degrees not a climate for outdoor bugs to live. They said Orkin didn't see any bed bugs but it has been 3 days and they still haven't sent me the Orkin report. The manager never contacted me until I went to the office upon check out and asked to speak to him. He said he needed to talk to the owner before resolving the issue and that they probably won't agree to a full refund. I am itching like crazy and had to throw out my luggage out and wash clothes 3 times and leave un washables outside to keep the bed bugs from traveling to my house. I have asked for the report 3 or 4 times now and not getting a response. I told the manager I would hold off on my review to give them time to resolve the issue, but 3 days later it still hasn't been resolved. My husband passed away in Sept and this was supposed to be a little joy in the midst of our greif and all this has done was add stress to our Christmas. They advertise being a Christian company, but their actions show otherwise. I will be contacting the better business bureau as well.

Fun Vacation for our family's reunion. We will stay here again. Great property less than 2 miles from Dollywood. We rental both 12E and 12F. The condos are setup the same with four rooms and 3 bathrooms each. The customer service was great, a table broke during the week and the handyman was there in the morning. We needed the trash picked up mid-week; just called the resort number and it was gone the next day. While the condos were not elegant they were clean, everything worked, and bedroom configuration worked for our reunion. Getting the two condos allowed us to spread out a little more, plus gave us two hot tubs, so the young people had their own. The two condos, 12E and 12F are located downstairs in a walkout configuration. This is both great and a slight challenge. Great in that the hot tubs and porches are located on the backside of the building, which is the shadier side of the building, this cooler and much quieter. The slight challenge are the entrances to the condos, from the parking lot, are through the rooms with the 2 sets of bunk beds. There is a sidewalk around to the porches in the back, but there is no key to the door in the back. So if you have small kids sleeping in the bunkbeds and you have older folks staying out late, you just need to do a little prior playing to leave the porch door unlock so they will not come through the bunkroom after the kids go to bed. Overall it was a great family reunion and 60th birthday party vacation. The close location to Dollywood, the amount of parking, the friendly customer service, the cleanliness; all make up for the keypad entrance being in the bunkbed room.

We would definitely stay here again. With our large family it fit the bill perfectly and still had room for more. Great location regarding Dollywood.

Other than the bed bugs the location was great. The cabin was adjacent to Dollywood.