I liked everything from the staff (super polite and helpful) to the quality of the pillows. The beach is one of the cleanest. Overall perfect stay.

Breakfasts Staff very good Pools and many ambiances

Everything was full, difficult to go around the pools

Staff, food and facilities were amazing.

We loved it all

The food was excellent and varied. The staff were all attentive and kind, with exception of the spa receptionist who was unfriendly, unhelpful and put us off booking treatments.

The lack of on-site information about attractions nearby, day trips, entertainment and activities within the hotel.

The staff was competent, very helpful and polite. reception, cleaning team, waiters and chefs. Particularly impressed by the luggage porter who gives us all the information about the hotel commodities. We can see that a strong training has been given to the team. The food was good with a good buffet selection for all meals and was replenish regularly . Most of the food was well cooked (prawn, chicken and fish were cooked but not dry). The drinks were correct for an all inclusive. Room was a good size, all amenities were as expected of a 5* hotels. The bedding was great and the room was well sound isolated. Evening event were good. The hotel facilities are very good.

For a 5* star hotel the attention to details of the cleaning of the bed room was not up to expectation. Marks of plastering and silicon/glue left on the walls and door frames (entrance door and bathroom. Other non identified stain on the wall in the bathroom between the sink and the toilet. Make up stain left on the AC controller (which I easily removed with a wet tissue). Broken wall tile in the bathroom badly repaired with no effort of making a good job of hiding the repair. TV, Bedding, coffee machine, furniture were all great but the desk looked very cheap and was already damaged. Base on 5* star hotel standards this is petty to miss those point as it does not reflect fully the quality of the hotel. As much as the staff team was great, the managers seems to not have follow the same training than their team. When we asked the "maitre d'hotel" what was the menu at the the table service restaurant, the description of the menu was very unclear and when asked more details the answer were even less clear. We went to the buffet. The bar was very busy and the staff were doing their best to serve all the guests, as it did not bother me to go the bar myself to order our drinks I went there. when the manager saw me waiting for my drinks to be served, he called up a waiter and "told" him to take the drinks to our table in a not very professional manner. I told the waiter that I was fine and to go serve other guest. The main issue for me there is that at this very busy time (show time) the manager was at the bar having a drink?!?!

I really like everythings there from the first step I took to the last, everything(building,sidewalk and sand) and every body are friendly

I couldn't find any thing to dislike

Staff is really kind

not suitable for a young couple looking for a quiet place and tasty drinks. cocktails for All inclusive pass were mediocre. we woke up the morning and there was no electricity.

it was clean and the staff where very helpful

nothing

Everything was very clean and modern. From the entrance it's a proud feeling knowing you got the best hotel in the area. The lobby is also beautiful. We paid roughly £300 for a week which included breakfast and dinner which is exceptional value for this place!

The room is mediocre, but they did dress it up nicely.and they didn't have much to do indoors, the entertainment was all for little kids (we had terrible weather during our trip)

Nice breakfast, very nice position in front of the sea

Room acustic is bad

the food was exceptional, service and staff, locational was great so close to the airport

bathrooms

Food

comfortable stay. Chef Mahmoud at the pasta station was amazing. Yassine, our waiter always had our table ready and waiting for dinner. Rooms were spacious and clean. Entertainment was available every night. Management very accpmodating and does their best to accommodate and keep guests happy

Dinner could have had a bit more variety. Essentially the same menu each night. Perhaps incorporate themes so that it does not become boring after a 7 night stay. Check in process was extremely slow. We waited over an hour to get hour rooms even though check-information was emailed prior to arrival.

Food

Hotel too big

The food was varied and delicious the view of the sea from the hotel very close and clear

everything was clean , the workers are so polite and friendly