welcoming staff, upgraded to top floor room with stunning views over the bay. Could have spent hours sitting on balcony with a coffee.

We were attending an event in the hotel, to access it, we had to leave the hotel and enter an annex. Lucky it wasn't raining or windy... If you were disabled and using this annex , the only access to toilets were a trek, down the lift to a ground floor, then back into the main building. Unacceptable in 2024

Public spaces in the hotel were lovely, and comfortable. breakfast was ok, not amazing. Quiet hotel. Room was comfortable. Staff were mostly friendly.

Breakfast was fairly basic, the cooked food was mixed quality (watery eggs, cheap sausages) and the restaurant was cold and felt draughty if sitting by the windows. The room was very basic, and felt a bit worn and neglected. No extra touches in the room, which made it feel like a much more basic hotel. The bathroom was also fine but a bit basic and worn. Little extra touches in a 5 star hotel make all the differences, our room felt like a Travelodge room - comfy but basic! We had an accessible room so there was a bright green light shining from the ceiling all night which kept us awake, and the background air conditioning hummed and had a high pitch squeak all night so it felt like we were sleeping on a ferry! We asked about this but we're told nothing could be done. The staff were mainly friendly but a bit condescending. More information about age limits in the spa/swimming pool would have avoided disappointment (no under 13's in spa and sauna). All in all fine, but not a 5 star experience.

The managers did such a great job. The one in the restaurant was simply amazing on the day of my half marathon, and recognized med the day after, just felt so welcome. The manager in the reception went beyond expectations, lend me a room to work, just a Wonderful staff, from the the receptionist to managers, the spa, and the beds, so comfortable.

Lovely location and the views spectacular

Nothing, was super comfy and clean.

Everything from the minute we booked in, the staff were friendly. When we booked in we were asked what is the occasion , and we told her it's our 13th anniversary so we were upgraded to the tiger bay suite .the room was spotless. Breakfast was amazing too.

Nothing.

Friendly staff. Location. Massage therapist at spa.

First of all this is definitely not a 5 star hotel... Worn out furniture, dirty curtains and carpet, disgusting! But worst of all was the dirty bathroom with accumulated dirt and cracked tiles, shocking! Never again, I regret choosing this hotel to celebrate my husband's 40th birthday!

Fabulous location peaceful place Lovely rooms

Nothing

Amazing high ceilings , great views staff and food awesome.

Nothing

lovely clean and airy rooms, well equipped, staff very helpful and polite, good food

had a long wait between course's on dinner , drinks very expensive

Fabulous location, beautiful setting and views, so relaxing and enjoyable.

Arrived at the hotel to find out we’d been given a free upgrade to a king room with balcony and harbour view. The room and the views were stunning. Plenty of facilities in the room and the bonus of a nice big tv. We came for a ball and the food was amazing. Breakfast was also great with a good selection though could have had a few extras.

There were 3 pillows each on the bed but they were all very large. I did not have a good nights sleep as the pillow gave me a bad neck and half way through the night I had to take it out and sleep on my arms. It may be worth a few different size pillows to accommodate more people. Only stairs to the room were via a back entrance and were not very appealing and also locked at night.

Everything

Nothing

Everything!!! Room so comfortable! Beds and pillows comfortable, great view, everything you need for your comfort! Location is great! There is a wildlife area right next to the hotel with easy access and wonderful views of birds. The spa was excellent with a huge hot tub and pool that very well Maintained and just lovely.

Nothing!

everything the staff were lovely it was clean they were helpful

nothing

The balcony in the room, the coffee machine was a nice touch. The staff were really friendly! Breakfast was spot on

Our bathroom extractor wasn't working

Always a pleasure to stay here. King room with balcony to watch the storms roll by. The room is well equipped with nespresso machine, tea and biscuits. The bed was comfortable and the room quiet. Restaurant was good although expensive.

Hotel exterior needs cleaning. Car park stupidly expensive.

Very convenient for bars restaurants cinema theatre Pool and spa area brilliant

Lovely modern hotel and very well kept. Breakfast has great choice. Overlooking Cardiff bay and close to loads of restaurants

You have to pay for parking which is £25 a day

lovely spacious rooms with great view over Cardiff Bay. nice evening meal and good breakfast

parking is pricey (especially as i realised later if id parked in adjacent council car park could have parked for free with mothers disabled badge ! Requested milk for room never arrived

Comfy beds, great location being on the bay but also not far from town. Loved the spa/swimming pool area, very relaxing.

Having to pay £48 parking on top of the price of the hotel. Think hotel guests should be exempt from the extortionate parking prices

Excellent staff, spa treatments and room Breakfast lovely as was lunch

Bathroom needs upgrading but clean and tidy

The building was situated in the perfect spot. Very nice looking building with great views from our room.

The property could do with some work. We had a brown stain on the floor by the bathroom door. The showers was an over the bath shower. Bit awkward if you have any mobility issues. Not disabled but have back pains. Lots of blackness round the shower sealing from poor cleaning. One of our rooms had an already opened bottle of water left in the fridge which when asked wasn’t replaced until asked again few hours later. Bathroom decor could do with a freshen up too. All sounds very picky but it is a five star hotel. The bed was very comfy best I’ve slept on in a long time.

Lovely comfortable beds and chairs. Complimentary water. Superb breakfast selection Exceptional friendly & helpful staff

Can’t complain about anything truthfully

Loves the location, great view.

Breakfast more choice

Very smart and welcoming

Great location, spa and service

The bar shuts very early - this should be extended

The location was amazing. We stayed on the sixth floor with a balcony overlooking the harbour. We also used the spa and I had a treatment from Hema which was excellent. Great choice at breakfast including being offered other cooked options. Nothing was too much trouble from the staff.

It's a nice location with a lovely view and only a 5 minute walk to mermaid quay and the staff are all lovely. Breakfast, parking and wi-fi were included in the price. Foyer and glass front to the hotel is lovely. You could sit inside and admire the view. The continental breakfast options of granola, yoghurt and fruit were lovely, and freshly squeezed orange juice.

Rooms are run down and in need of an update. Robes were not in our room, they were provided on request but child size and very starchy and hard, they said large so have possibly shrunk over the years of washing either way they were no good, because of this we could not use the spa facilities. There is no furniture on the balcony, so you can't sit out there, only stand and chairs inside are too heavy to move and also uncomfortable and stained. Beds were uncomfortable (hard and narrow) and were on casters so moved when you tried to get on them in an accessible room. The cooked breakfast buffet was bad, no vegetarian, everything covered in pepper, egg options were the powdered scrambled ones or overcooked ones that looked as if they'd been baked?. They take an extra £50 on top of your room price when you book in, this is supposedly refunded on checkout, I haven't had this refunded yet but it has only been a day.

We only had breakfast. That was excellent. The location is outstanding. It overlooks Cardif Bay. Excellent car parking in hotel and public car parks next to hotel

Nothing

Everything was at a high standard and the staff couldn’t have been more friendly and helpful. Very good value for money.

The hotel car park is quite small for the amount of people that were staying or just visiting the spa facilities.

Location, facilities, view, proximity to alternate dining and entertainment options

Parking

Clean and staff friendly

Breakfast, had to queue for few minutes. Had to wait on sausages bacon and beans few mins. Sausages hot but rest barely warm