Good location, but that was about it, really.

Was put in a room that had renovation / construction work happening directly outside the window of the room - literally 1-2 metres away - and was woken up by hammering / drilling etc at 6.30-7 in the morning.

It’s a nice hotel- recently renovated, updated rooms and modern facilities.

We were so disappointed with our stay, we paid a lot for our room and our TV didn’t work, we were so looking forward to relaxing and watching a movie but we were unable to. I called and it took 1.5hrs for them to offer another room at 9.15pm at night. That’s not excusable for the cost of the room.

Not much

Room very poor, ie no luggage rack, wardrobe or drawers “floor space only”

The location in Sydney was excellent

Still in the middle of renovations which effected the restaurants

The rooms were nicely decorated and hallways etc, beds & linen nice and luxe (pillows were flat and ordinary though)

The whole hotel was under renovation, front and back entrance very poor, rooms were very small & bathrooms dated, TV didnt have smart capacity we couldn't get the chrome cast or screen mirroring to work. The hallways and surrounds were so so dark like a dungeon & the breakfast room was so strange, no proper tables, just coffee chairs and breakfast in an another room completely. Location to shopping areas very average.

Easy checking and departure Having the upgrade was a pleasant surprise All ammenities I required And everything was no fuss or hassle

Nil You have take into account the refurbishment that is going on, which is being managed very well with no impact to guests The Chifley development across the road is a bigger issue for the hotel, but not a problem for myself as S huest

Location

Hard to find the entrance. They use temporary back entrance. No signs! Cleanliness is poor. Carpets were dirty everywhere. There is no sheet between quilt. Only one fitted sheet and quilt

The food was good. The location was good. Sydney was good.

The hotel is 100% over priced. They were doing construction work at the hotel which was very noise and should have been isolated from rooms which they rent out. They continued to charge full price for rooms even though it is a construction zone and very noise. The bed in my room was not 5 star and should have been replaced a long time ago.

Very poor facility and choice and quality of breakfast items very poor

Hotel was noisy and lack of restaurant when arriving at 8:00pm meant there was no options other than room service . Room had 2 double beds but only one chair ruling out room service

1106

Renovations restrict Main Street access. Inconvenient when doors locked after hours and it’s raining

The location is great and although the hotel is under renovation, staff was super friendly and the executive suite I chose was spacious and super clean

Due to the renovation, breakfast area lacks of charm and reception is confusing a bit.

The hotel staff knew it was our anniversary and they surprised us with the most gorgeous petit fours and sparkling wine delivered to our room on our arrival. It was a lovely way to be welcomed. The staff were all so lovely and genuinely friendly. Our room was really nice - comfortable and clean. We really enjoyed our stay and will definitely be back! Thank you for making our anniversary even more special.

The mini bar was empty. It would be great to have some sprits and mixers in the room to make our own cocktails too!

The staff were all amazing, friendly and helpful. Bed was also very comfortable, pity all the noise prevented me getting a decent sleep each night!

Noisy horrible place where after 10 hours a day in a conference I was unable to get a decent sleep! The wait times at the lifts was a minimum 20 minutes with peak times over 1/2 hr. While it may “tick the boxes” for available services, this is NOT a 5 star hotel and I won’t stay here again.

The staff were amazingly helpful

We were not aware that this hotel is undergoing major renovations.

The location is terrific , great room service with a good menu. The staff were very helpful and friendly.

Could do with a movie channel or movie package, but that’s a minor thing.

Close proximity to Circular Quay

In room dining meal cold. Towels paper thin No toilet paper in bathroom Shower gel dispenser empty Room was not clean Manager too busy to speak to me on check out . Was told he/ she would follow up and contact me . As Accor member pretty disgusted with hotel .

The head of the Concierge staff went out of his way to assist us. He helped us walk our 21st birthday items to the restaurant!

On arrival, 3pm, we got told our rooms are not ready, and to "go for a walk" A rather large group with 4 under 5 and a lot of luggage, we then where told we did not get the upgrade offered to us (we would have been charged additionally, more than happy with that) because full paying guests requested the rooms... last i check we had been paying full rate. Later when more of our guests arrived i attended the desk to check them in, i confirmed we had one more set of guests coming in from interstate, and asked do i need to be present to pay, the attendant said no they have my card. When my guests arrived they got told 1stly they had no booking and secondly i haven't paid and didn't offer to pay, and they proceeded to charge my guest! Following this, their rooms had not been ready either! I booked and paid for all guests for breakfast, this is now a group of 15, and when my guests arrived at the restaurant they got told they had no booking, even though i confirmed as i arrived before them to arrange a table, they got given a lecture saying their room only has 1 adult on it and they are 2 adults and a child! They got told that someone would be coming to our table to do a "headcount" as they believe we have guests who aren't checked in! They made my guests feel like criminals! The rooms where dirty. My 2 year old found a clump of long black hair on the carpet and like toddlers do dug under the bed and found used plastic wrappers ! And as stated before, we had been emailed an offer to upgrade (paid) we requested the upgrades and then to be told " you are full paying guests" "so you cant have the rooms" We have stayed at this venue before and never had this kind of treatment or experience! Horrible, 5 star no more... i would struggle to give a 3 star... Mind you this was all for my Brother's 21st birthday!

Location was great and convenient and value for money. The hotel had a great ambience and smell throughout.

Breakfast was disappointing. I ordered eggs benedict and was unsure if they forgot about my order or it was a long wait but my family finished before I decided to get up and ask for it. If there was a wait time on it I would rather have known and not make the order.

Great location, service and staff!

The staff were very friendly and incredibly accommodating. We loved the buffet breakfast. The room was lovely and comfortable and very clean. The location was spot on as we were on our way to a cruise just a short walk to circular quay.

Nothing.

Very nice hotel

We had booked one room with Booking.com to celebrate our 50th wedding anniversary but we’re not particularly impressed with the room booked. I had rung the hotel directly to add an additional night’s stay and we were delighted that Vanessa, at reception, arranged for us to have a much nicer, larger suite for us for our second night. My husband and I were both impressed with the professionalism and care shown by Vanessa.

Disappointed in the size of the Classic King room.

Room 745, I loved the outlook onto the curved garden and our little Juliet balcony, walking distance to Circular Quay and all transport, Lobby bar was great with great food also and open till late.

I don't like that quilts are held on the bed with sheets these days

The head of the Concierge staff went out of his way to assist us. He helped us walk our 21st birthday items to the restaurant!

On arrival, 3pm, we got told our rooms are not ready, and to "go for a walk" A rather large group with 4 under 5 and a lot of luggage, we then where told we did not get the upgrade offered to us (we would have been charged additionally, more than happy with that) because full paying guests requested the rooms... last i check we had been paying full rate. Later when more of our guests arrived i attended the desk to check them in, i confirmed we had one more set of guests coming in from interstate, and asked do i need to be present to pay, the attendant said no they have my card. When my guests arrived they got told 1stly they had no booking and secondly i haven't paid and didn't offer to pay, and they proceeded to charge my guest! Following this, their rooms had not been ready either! I booked and paid for all guests for breakfast, this is now a group of 15, and when my guests arrived at the restaurant they got told they had no booking, even though i confirmed as i arrived before them to arrange a table, they got given a lecture saying their room only has 1 adult on it and they are 2 adults and a child! They got told that someone would be coming to our table to do a "headcount" as they believe we have guests who aren't checked in! They made my guests feel like criminals! The rooms where dirty. My 2 year old found a clump of long black hair on the carpet and like toddlers do dug under the bed and found used plastic wrappers ! And as stated before, we had been emailed an offer to upgrade (paid) we requested the upgrades and then to be told " you are full paying guests" "so you cant have the rooms" We have stayed at this venue before and never had this kind of treatment or experience! Horrible, 5 star no more... i would struggle to give a 3 star... Mind you this was all for my Brother's 21st birthday!

Location Comfortable bed

Room allocation.. given a disabled room when we booked a king room .. this room was booked 6 months in advance . Priority seemed to be given to international guests

Poor service Being told 1 week before we were being moved to a lesser quality hotel

Old, run down hotel with very slow lifts.

comfortable bed, clean room, staff were very good

The lifts were not working all weekend. 40 min wait to get to breakfast one morning. No alternative stairs to use. At best there were 2 lifts operational, at worst there were none.

Location

Requests for bedding configuration ignored , was told if the beds were to be separated it would cost an additional $80

Close to where l needed to be Breakfast

Small room Even smaller bathroom Showing its age

Efficiency of checkin. Recognition of loyalty at checkin.

Room 1433, plumbing noise from adjacent room 1435 loud squealing noise while guest was using water. Traffic noise. Checkin paper work advised breakfast available 0630, staff advised 0700 hrs when I arrived.