The staff where very helpful but to date i have had no reply from either yourselves or the Kings Arms regarding my complaint

It is with great disappointment that I find myself needing to send this email with a few unnecessary complaints had standards and due care and attention been paid albeit staff to date have been very helpful I’m still needing to send this compliant. My parents and daughter checked in with you yesterday to a Family room, upon arrival to the room after a long travel they were only to discover the room was not only very tired in décor but also very dirty and mouldy. The gentlemen they spoke with was very helpful and moved them to another room and gave them some complimentary bit and pieces. Having spoken with them this morning it would seem that your annex rooms have incredibly thin walls and they have had no choice but to listen to a very nosey couple in the room next door until 4am, (not a nose you wish to listen to especially with your young granddaughter in the room)Although this is not your fault and maybe a bit of room allocation thought may have helped but for my parents and daughter to be subject to this after I have paid a fair sum for them to stay at your property, which on booking.com is full of very beautiful looking oak beamed rooms is simply unacceptable.

Nice restaurant / bar and staff

Room was cold, tired and realy needs refreshing.

Comfy, great location and excellent facilities

the location!

Tv didn’t work. beds very uncomfortable, bathroom needs attention

Location was great and central. Bathroom was nice.

Room was horrible. Smelt of smoke which I told the staff, they didn't offer to move me. The walls were stained and damp. Hardly any plug sockets. Bed was uncomfortable.

Beautiful room. Very clean.

Disturbances, one of your staff burst through the door from Greene Lounge as I was unlocking my door. Drunk? Unruly? Definitely scary.

very clean and tidy

breakfast wasn’t included in the price

Restaurant area and staff are lovely

Bed was super uncomfortable

Amazing room!

Pretty noisy room! Could hear the restaurant/bar. Apart from that it was wonderful.

quirky & full of character

The gentleman on reception was very friendly. The room was a nice size

The room could of done with more care when it come to cleaning it. The remote control didn't work The noise from the pub went on till 1am Sofa bed was very uncomfortable

Good location on the High Street.

No Private parking

Great location and friendly staff. Room was large and had good facilities

The noise from the bar was quite loud and went on quite late