Rooms were beautiful and clean. We had an unexpected delivery of a birthday cake, as it was mum's birthday. Staff were so helpful , and very friendly. We will stay again.

There was nothing to dislike, we had an amazing time.

The communication from the staff to help us have a seamless after hours check in was much appreciated, as was the personalised touches in the room itself. Thankyou so much, we would definitely stay again & will recommend your hotel.

Very close to trams and only a short walk to Southbank and the Crown. Exceptionally handy location. Very accommodating with allowing us to go to the city after checking out and able to leave the car at the hotel.

Nothing

Well equipped kitchenette, ideal location, helpful manager.

Reason for booking was indoor pool, which turned out to be open to the elements and therefore too cold to use. No onsite breakfast facility.

fabulous, friendly and genuine staff. great size rooms with king beds, in a fabulous old building with old fashioned high ceilings.personal touches - handwritten notes, fresh flowers, little treats aimed to please and the music as you enter reminds you of the grandeur of the building

coming from the country, the train noise was something new.

Location . Rooms large and comfortable

N/A

Denis, the Manager just goes above and beyond to ensure your stay is perfect. He knows every one of his guests by name and is so very warm and welcoming. Best personalised customer service I have EVER encountered in a hotel. He catered to our request for additional and firm pillows, and went so far as to buy my 10 yo daughter a cake and give her a free soft drink. When we returned by Uber at the end of a long day out, Denis was there to greet us. When we were about to walk out in the rain, Denis loaned us his big umbrella. He is seriously the Hotel Manager from Heaven. He just looks after and thinks of everything to make your stay enjoyable. The personalised service is like nothing I have ever encountered and we will definitely be back to stay the next time we are in Melbourne. Thank you Denis.

Not much. The room could have slightly better lighting, and bigger coffee cups, but seriously, everything was amazing. The Indian restaurant downstairs wasn't great and I was sick the next day from eating it.

Beautiful grand property in the heart of Melbourne. Staff were so accommodating and were able to help with extra things required by us. Highly recommend

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