Location and set up

We had a mouse

Location

Price, no air con, parking access hard. Amenities average

Tidy and quiet. That it had parking.

Loading zone was full when I arrived. Made it difficult to check in before receiving parking card.

Convenient location for Auckland Uni. Nice view.

I had a number of problems during my stay here. I came back to my room one night to find housekeeping had left the door the the balcony wide open! I tried to close it but it couldn’t be closed so I was forced to sleep a night with the door to balcony completely open! I told reception in the morning and it turns out the door was broken. They called tradespeople who worked on it that day (which meant I couldn’t access my room for parts of the day and that I didn’t get any housekeeping). The tradespeople were unable to fix the door (they were able to shut it but then it could not be opened). They wanted to work on it all day the next day as well but I explained that I actually needed to use my room that day. I asked it I could be moved room but was denied. My other problem resulted from a request I made at check in if I could leave my bags at reception till 4pm on my departure day. Reception said that would be fine as their reception close time was 4pm (as confirmed on all the printed information they gave me). Every day I saw the receptionist and she never indicate there was any change of plan. On the day of checkout as I tried to leave her my bag she told me that she was actually leaving at 2pm that day and that I would have to collect my bag before then! This caused a huge problem as I had already booked a tour that day based on the information she had previously provided me that I could leave my bags till 4. I also had some problems with amenities not being replaced even after I had asked for them at reception. Overall a very disappointing experience where my stay here completely disrupted my ability to enjoy Auckland.

Location

A bit tired

The staff were amazing and super f Helpful The property was great

Perfect city location - super close to Spark Arena.

The facilities were modern and clean. Staff were amazing and helpful through the whole process. Location was amazing.

The staff were amazing and the size of the apartment was great for the 3 of us!

We booked for 3 people and didn’t have towels or bathroom amenities for 3 people. However we just requested more and the staff delivered it in a super fast manner!

Good space for family of 4. Handy location easy all down to commercial area.

Staff greeted us upon arrival with excellent customer service, staff were polite and helpful in getting our bags up to the rooms, nothing was a problem. The room was bigger than expected and felt clean and spacious

The bed configuration felt a little small so we rearranged the room, when we checked in the room was clean but had a bleach smell

It was well located for our purposes. The apartment was clean and well equipped. It met our expectations

Nothing really.

Great location, very cute room. Beautiful view from the balcony. Super friendly and helpful staffs. Would recommend this place to anyone and would love to come back.

The location, the friendly welcome, gorgeous apartment. It all exceeded our expectations

Excellent accommodation, exactly as advertised. Friendly and welcoming staff.

Nothing

The welcoming of the receptionist Very friendly and supportive. Very well equiped appartment. You can walk into town.

The bathroom could use a renovation. Staff could clean more in the corners New carpet might help to make the place better looking Double glazing is a good idea to keep noises out.

nice views from the top floors.

The Manager was very helpful and waited for our groceries to be delivered and had then in our room prior to our arrival. He was very friendly and helped us with our enquires with the location of the train station and offered to take us there is we had any trouble.

The room meet our needs as self catering and we were able to do our washing to packe for the next part of our journey

The staff were very attentive and made us feel more than welcome. We asked if we could access the rooms earlier than 2pm as my daughter's graduation began at 3.15 pm, and we all wanted to shower and change after our long journey to Auckland. The staff made an extra effort to accommodate our request and telephoned to let us know as soon as the rooms were accessible.

Nothing really! the only thing that could have been better was the parking as the car park is a little cramped for larger vehicles, but this is generally the case in Auckland hotels.

The staff were very kind and accommodating. The room was very clean and well stocked with tea, coffee, milk. Beds were comfortable. The location was great too.

Nothing.

Close to Britomart

The lower level of the underground car park. It's extremely tight to get the car in and out.