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Kamers verouderd Geen grote luxe voor de prijs In vergelijking met andere hotels vd keten

Staff very friendly, location is great, room service is excellent, housekeeping is very good, breakfast is great.

nothing.

Tüm ekip son derece yardımsever ve cana yakındı. Evlilik yıldönümümüz sebebi ile bize güzel bir sürpriz de hazırlamışlardı. Sonuç olarak bir sonraki konaklamamızda da burada ya da bu otel zincirinde konaklamayı tercih ederiz.

Bence odamızın büyüklüğü yeteri kadar memnuniyet verici değildi. Bence fiyat performans olarak eleştirebileceğim nokta odanın küçük olması ve biraz daha büyük olabileceği idi.

excellent breakfast. Lovely room and super helpful staff, especially the concierge team.

Breakfast was good and the amenities in the room. Still not worth staying here.

The hotel is outdated and desperately needs reconstruction - the door in my room got blocked two times during one night stay. But the most outrageous thing is - they stole money from my card (I am not talking about the deposit of 300chf, although they too still are not returned). I woke up in the morning to find out that my card was charged 650 chf by mandarin oriental, even though I prepaid my stay and didn’t use any facilities. At the reception I was told - oh, yes, we charged your card for somebody’s room (and no sorry, no nothing). Two hours later I came to reception again and asked, when will I get my money back and was offered to get a gift card instead of money, so that I spend it at the hotel (and again - not even sorry for their mistake). I was outraged and again demanded my money back. And only 4 hours later another manager said that she was sorry for their mistake and gave me the bill, that they send me my money back, assuring me that I will get it soon. However, two days later - and I still didn’t get my money back, even though a part of it was “just blocked” as I was told. It was the worst experience in my life and I urge anyone reading this to avoid staying at this hotel.

Very noisy. Kids are running around all night long.