Les décorations

Un ancien bel hôtel qui a mal vieilli

Un hotel bellissimo, curato bei minimi particolari, staff professionale e cortese. Pulizia perfetta, colazione STRAORDINARIA. Stanze spaziose e ben arredate. Ristorante superlativo Davvero consigliato

Avrei gradito le ciabatte ed il dental kit.

The pool and the spa

The breakfast was good

No Minibar in the room

La reception molto professionale

Everything except dinner.

Maybe the location, everything else just wonderful.

Nice pool Clean Parking

The bad was uncomfortable No water in the room, we paid alot for water Breakfast was decent

Size of room. Pool area

A little far out of town

Cleanliness, modern, quiet . Free parking

To many rules and regulations. Only 1 visit to swimming pool allowed and swim hats are compulsory ( charged) check out at 10 a.m is to early

This hotel is an oasis of comfort and elegance and provides a very good and abundant breakfast. One of the highlights of our stay was the swimming pool surended by palmtrees where we relaxed in a very hot afternoon. In addition to the remarkable amenities, the hotel boasted a variety of leisure facilities including spa, lush gardens and bar pool. Last but not least the staff dedications to hospitality left a good impression on me.

My only regret is that my stay was not longer

Breakfast was great also the pool area and garden - pretty amazing

Internet connection was very poor in pool area and it was dropping in the hotel lobby. This should be fixed because it isn't at the level of this hotel. For example I was staying at some regular hotel just day before (actyally family house) where I didn't had any issues with wifi during my stay but here I really had to use 4g internet most of the day because of hotel's wifi just wasn't reliable even with the empty pool area

Pool

The staff were very, but very unprofessional. I arrive with my family (4 and a baby) by car around 21h30. Asked for a communicated room, nobody answer the message. Even so, when I arrive a person that check in ourselves, wai t a little while trying to see a solution, but one of the rooms where dirty and not ready. If they saw the message, it could be possible to have the communicated rooms. Then, I advise that I need to dinner, while I was waiting. I saw that the kitchen closes at 22h. While waiting for this confusion I asked my wife to go dinner, because I understand that could happen what it happen if I didn’t come up. 21h50, my wife asked to dinner with three kids and the employee, did a bad face and feel that he is going to see if it is possible (closes at 22h not at 21h50). Meanwhile I arrived when he come and was prepared to say no, and I have to insist in the hour. Finally he told it was possible. The dinner was all with a bad service and bad face. Top of the dinner, they didn’t served the desert. Just left the kitchen , without asking if we need anything more. The true was, they didn’t want to burn creme brûlée. After that after arrive to the bedroom, and put the kids sleeping, the internet didn’t work. I call reception, and they say you have to come to the reception (I was in bed!!!!) The day before, I tell the problema at the reception, and the just gave us a new code and tell it’s going to work and it works. The day before, they could do the same by phone. A terrible service. I never pass one more minute in the hotel, and just slept one more night and go away.

Good breakfast

Outside swimming pool only opened after 3 p.m. . Although the Hotel premotes Spa facilities - this is the only hotel we have visited and had to pay 50 EUR for 90 minute access to a small indoor swimming pool and saunas. This was a very negative surprise.

We stayed for 4 nights. The dining room menu was the same every night which was quite limited. Never had to pay for the spa pool before - yes you would expect for treatments but not general use. The outside pool was not even in operation. Bedrooms ok and clean but not enough storage need some draws. Could do with somewhere just t have snacks in the evening not the dining menu.

Even if it was a very short stay, we enjoyed it very much! The hotel has a large and beautiful garden and plenty of parking spots! The lobby looks welcoming and the staff was very friendly! We had a standard room, it was large and clean, well equipped with everything you might need for a short/long stay. The bathroom was very nicely decorated and comfortable. We had a very good breakfast with plenty of local traditional pastries, hot and cold specialties. It was a great overnight stay before visiting Sassi di Matera Unesco heritage...

Nothing in particular, everything was just fine: the place looks exactly as described and reflected in pictures. We will definitely return!

Very friendly and supportive reception. great garden

Very nice and helpful reception service and room cleaning service

I would expect water in the room to be included in price

The hotel was 15 mins from sassi matera. The room was not ready on arrival and we were not offered a space to store our luggage so we had to take it to Matera. We were told we would be given a call and we were not. we had booked a room for 3 people but she said we didn’t. Breakfast was just a 4/10. Day 1 - it was mayhem. Dishes breaking, no tables to sit on. Food running out. Dishes breaking. No cups for tea Day 2 - staff rudeness was on high alert. pancake batter not replaced, bread not replenished when asked. all equipment was promptly closed at 10am. Beds were 2 joined together with a mattress topper. not very comfortable. The extra bed was a pull out and was filthy. Telephone did not work in the room and we had to keep down to reception. slippers not provided. Toiletries not replenished. They did not have air conditioning and it was apparently not on. Our room was 31 degrees !!! Big shout out to one of the lady staff members at 8pm who helped order a pizza as the restaurant did not have anything vegetarian.

The breakfast could have been better The staff could have been friendlier Noisy people in and out of the 2nd floor Air conditioning that worked

modern hotel, garden is wonderful

the bed was really soft.

The hotel is large with all facilities. The rooms are clean and the staff very helpful. The location is ideal for visitors with a vehicle.

The service The room

No minibars

free parking, great restaurant, friendly staff

check out time required by the hotel is 10 am on departure day, that’s too early, usually most hotels request 11-12 o’clock check out,